Troy Jensen Email & Phone Number

Utah, United States

Greater Salt Lake City Area

Greater Salt Lake City Area

Oversaw field services (8 teams and 80 staff) during a 240% growth in the company’s largest market, in spite of the ongoing churn experienced in other divisions.• Reduced time to proficiency for new team members from 13-26 weeks to 5-10 weeks, thus yielding improvement of more than 60% by designing and implementing new processes for onboarding, training, peer development, and trainer partnerships. • Guided highest productivity region, besting all others by 20%.• Reduced vendor budget by $3.8M by implementing and embracing photo estimating processes.• Oversaw critical initiatives to integrate Artificial Intelligence and Robotic Process Automation into operational processes—thus yielding a 15% boost to efficiency.• Improved audit quality scores, from 89% to 96%, by designing and implementing simplified customer-experience driven and risk-mitigating departmental best practices and auto estimating guidelines while combining two organizations.

Greater Salt Lake City Area

Merged and streamlined three disparate groups to create a hyper-effective customer-facing team that ultimately drove quality investigative referral rates from 3% to 60%.• Slashed customer support response time by greater than 50%.• Oversaw the overhaul and enhancement of all processes related to recruiting, training, quality assurance, and performance tracking.• Implemented new data driven staff modeling analysis and territory management processes, which facilitated forecasting and visual presentation modeling used to improve staffing decisions.

Greater Salt Lake City Area

Managed nationwide field staff to drive double-digit growth, productivity, and staff loyalty.• Oversaw a 30% growth in division while driving a 15% increase to staff productivity.• Drove employee loyalty and reduced cost by retaining 94% of seasoned staff members.

Greater Salt Lake City Area

Developed the highest performing team within 3 months and maintained status for 4 years.• Designed and implemented effective quality assurance processes utilized by all appraisal teams for enhancing performance, including performance objectives, performance evaluation, file review processes and feedback methods.• Created processes for performance tracking, staffing model, staffing needs assessment, and performance reporting tools.

Greater Salt Lake City Area

Top-performance leader across the company for nearly five years.• Proactively managed a growing workload/territory with consistent results, high team contribution and customer impact.• Received recognition from colleagues and peers for outstanding leadership.

Greater Salt Lake City Area

Managed the repair process cycle for customers and insurance accounts• Increased direct repair referrals from assigned accounts by 25%, through a focus on common success factors. • Reduced average account receivables from $200,000+ to about $40,000. • Achieved the highest rate of walk-in customer sales through focused application of company product differentiation.

Bachelor'S Of Science, Business Management, 4.0

Associate Of Applied Science, Business, 3.86