• Built and maintained relationships with new and existing supporters and volunteers by encouraging open communication, welcoming feedback, educating on the organization's mission, and enjoying a genuine shared passion for animal welfare• Developed detailed and custom enrichment plans based on individual animal needs• Managed all aspects of the feline and small animal programs; strategically controlled the animal population in a managed admissions shelter, established and enforced protocols for animal care and efficiently coordinated with the veterinary staff, volunteers and front office staff to ensure each animal was setup for success.

• Researched prospective major donors and developed detailed and thoughtful individualized prospect cultivation plans• Initiated weekly meetings and calls with prospective or existing donors; continued cultivation and stewardship•Used moves management system to track donor relationship status to and produced weekly and monthly reporting for the board of directors• Efficiently coordinated with designers, directors, board members, and outside vendors to develop strategic and integrated marketing/fundraising campaigns • Developed content for and published on Tree House’s blog monthly using WordPress

• Allocated web, design, and editorial resources effectively using agile methodologies to ensure marketing projects and campaigns were completed on time and within scope• Lead the transition to new workflow management software and trained over 100 members of the marketing services team on how to use the tool and the importance of the discovery analysis phase of project management• Managed scheduling of all marketing projects – locally and internationally - including monthly planning sessions and monthly retrospective meetings (what we did well, what we can do better next time) • Met weekly with account managers and creative directors to assess the working capacity of web, design, editorial, and video resource teams based on project performance data and shifting priorities

• Maintained and grew over 70 active client relationships with contracts totaling over 4 million dollars• Coordinated internally with all team members in various business divisions to brainstorm and develop individualized client solutions• Lead monthly product development meetings to ensure all product enhancements were on track to be delivered successfully to clients

• Successfully retained over 600 Morningstar.com Premium members in Q2 2011• Maintained a 35% average retention rate for Morningstar.com Premium members• Actively brainstormed and communicated ideas to management for new retention campaigns and techniques• Provided training and technical support to clients using over 8 individual investor and financial advisor products

•Provided and analyzed weekly and monthly client reporting on overall performance of advertisement placements•Prospected current advertising trends and identified potential opportunities within the market•Updated and improved presentations and reports created for client proposals and meetings

•Recognized by manager on superior performance, customer satisfaction, and leadership on specific tasks and events•Trained and managed five cashiers on day-to-day operations and personal sales goals which resulted in excellent customer service ratings•Promoted upcoming sales events and created merchandise displays in creative ways that drove sales