• Oversee and direct team members during service calls for clients including mold remediation, residential and commercial demolition projects, flood restoration, and radon mitigation.• Assess and remove contaminants caused by water damage, air hazards, fire, or waste. • Perform critical tasks to protect home and business owners from the damaging effects of mold including air testing, identifying sources of mold growth, and calibrating equipment for moisture detection to ensure accurate readings. • Install crawlspace encapsulation and vapor barriers to reduce moisture and mitigate radon intrusion• Regularly perform plumbing and electrical work related to the installation of radon mitigation systems to meet compatibility and safety standards for properties

• Developed and executed multi-channel content strategies for clients.• Conducted research to identify target audiences and develop appropriate messaging strategies.• Created and managed content calendars for campaigns.• Managed a team of writers to produce accurate, high-quality content in multiple formats.• Collaborated with design teams to create visually engaging content pieces.• Implemented best practices for increasing online engagement through social media channels such as Twitter, Facebook, Instagram, LinkedIn, TikTok, and more.• Created and executed digital media ad campaigns and purchasing on various platforms including Facebook, LinkedIn, and Google Ads.

• Managed a work crew with multiple team members, company funds, material purchases, and a company work vehicle to perform duties associated with remediation and abatement services.• Worked with prospective and current clientele to obtain contracts and ensure jobs were completed efficiently.• Completed various construction projects associated with mold remediation and property restoration.• Installed plumbing and electrical fixtures associated with Radon mitigation. Radon mitigation system installations were customized for each residential address, business, or warehouse to meet healthy levels.• Installed vapor barriers to prevent radon gas intrusion into facilities and residences.

• Developed, implemented, and managed reputation-enhancing strategies for clients by monitoring online conversations to identify potential issues or opportunities. • Prepared press releases, speeches, blog posts, articles. to promote positive news stories about the organization.• Provided guidance on how best to respond to publicity or inquiries from customers or other organizations and individuals.• Developed processes for collecting feedback from customers regarding their experiences with the organization's products, services, and brand to gauge overall customer satisfaction levels.

• Educated customers on product features and technical details to highlight benefits.• Stayed up to date on company products and services to support sales objectives.• Generated over 100 weekly leads and pursued appointment opportunities to convert prospects into new customers.• Used editing and graphic design tools through Adobe Suite to create content and visuals for social channels.• Created social media strategies to increase sales, brand awareness, and customer service across multiple platforms.• Tracked and reported on social media metrics to determine audience growth rate, volume, and reach.• Performed public speaking engagements on behalf of my department to further positive relationships with clientele and investors.