Jeremy Davis Email & Phone Number

Los Angeles, California, United States

Westwood, Los Angeles, CA

• Analyze survey data to identify and fill gaps in public knowledge base
• Extract customer contact data to address areas of improvement for agents and the product
• Compose high quality training material for new and existing agents
• Overhaul case fields, dispositions, and documentation process to improve agent efficiency for upcoming Salesforce Lightning implementation
• Utilize reports and dashboards in Salesforce, Tableau and Looker to pioneer a more proactive approach to customer feedback and agent performance

Westwood, Los Angeles, CA

• Provided high quality care to customers via phone, email, and social media
• Utilized Salesforce, Splunk, Solarwinds, and JIRA to identify and resolve technical issues for customer devices and the Boingo network
• Worked with Network Operations center to identify and resolve issues at the access point, building and base level
• Spearheaded the implementation of chat software to improve communication within the department

Folsom, CA

• Developed targeted email and call scripts to convey value to prospective customers
• Generated and developed high dollar-value new business opportunities for sales team
• Coordinated meetings with Account Executives to plan and execute targeted call/email campaigns
• Assisted incoming SDRs with call plans, report building, strategy and soft skills
• Utilized SalesForce, Inside Sales and Marketo to maintain network of business prospects

Folsom, CA

PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry’s first Unified Classroom experience with best-in-class, secure, and compliant online solutions, including registration and school choice.

Folsom, CA

• Provide high quality phone support to PowerSchool administrators with a wide range of complicated SIS issues
• Exceed metrics set for average call time, handle time, and first call resolution
• Communicate with technical contacts via phone, email, and chat to ensure all issues are addressed and resolved in a timely manner
• Act as a mentor and trainer for incoming Support Specialists, providing guidance on troubleshooting, customer service, documentation and procedure
• Create clear and concise step-by-step documentation to build the knowledge base for both customers and PowerSchool employees

San Diego, CA

• Provided technical help desk support at Harmonium administrative office
• Implemented Google Cloud Print for several Harmonium after-school program locations
• Trained and assisted users with Windows 7 and Mac OSX operating systems
• Assisted with transition to Google Drive allowing for collaboration and file-sharing
• Installed hardware and software to improve performance of user devices

Rohnert Park, California

• Expanded knowledge of consumer electronics while working independently to maintain the department
• Gained experience in customer service and product replenishment while maintaining an effective zone in all areas of the sales floor
• Acquired knowledge of in-store logistics through work in the stockroom

Bachelor Of Science (B.S.), Management Information Systems, Graduate

Activities and Societies: Association of Information Technology Professionals, Real Estate Society• Cumulative GPA: 3.57 • Member of Real.

Associate Of Arts (Aa), Social And Behavioral Sciences

Associate Of Arts (Aa), Humanities/Humanistic Studies

Education record