Jeremy Everitt Email & Phone Number

Maintained RevPar/ADR rankings and exceeded aggressive revenue budget goals while coordinating facility-wide renovation, rotating 25% of guest rooms out of service for 8 months of 2022. Exceeded 2023 revenue budget goals by $430K, and scored a 95% Outstanding score on our most recent brand QA inspection.

Resumed AGM duties; worked with new GM to further restructure and train new team, achieved goals relating to overall service scores; focused on further personal leadership development and enrichment of leadership team; served as GM in her absence

Managed focused-service hotel with 117 rooms, restaurant, and banquet operations; focused on creating professional culture of respect, positivity, and service while managing change of ownership; restructured leadership team, worked as a unit to effectively hire, train, and stabilize new team during peak season

Roanoke, Virginia

Oversaw daily operation of all hotel departments, prepared budget and monitored compliance, analyzed monthly P&L with detailed critique, attained revenue goals to achieve highest revenue quarter in hotel's history to-date, continued to focus on staff development and leading by example

Blacksburg, Virginia

Assisted General Manager with hotel operations, prepared daily financial & accounting reports, prepared weekly employee schedules, interacted with guests and sought feedback, focused on employee leadership development & empowerment

Blacksburg, Va

Produced excellent customer service scores and well-trained staff by focusing on leadership development and establishing a strong service-oriented culture; recruited, managed, trained and developed the front office team; addressed all escalated guest issues to ensure a satisfactory hotel stay; adjusted room rates to maximize revenue per available room

Blacksburg Va

Guests, Inc. Employee of the Year 2015; identified, analyzed and spearheaded the correction of one of the hotel’s longest-standing operational challenges; established intern program for future hospitality management majors & relationship with Virginia Tech HTM department, created revenue management & forecasting tool

Blacksburg, Va

Responsible for guest reservations, monitoring guest emails and inquiries, coordinated conference and meeting space events; ability to work under pressure and manage and resolve guest issues or complaints; direct experience with maintaining reservation system, room assignment and processing hotel documents

Roaring Gap, Nc

Special projects coordinator & event planning; banquet and front of house restaurant management experience; interacted with the club membership and rotated through each department to gain well-rounded experience with country club management & high-end hospitality operations