Jeremy Logsdon Email & Phone Number

Minneapolis, Mn

Minneapolis, Mn

- Plan and deliver training classes to customers, prospects, and partners around the world- Maintain an advanced level of knowledge of Jamf software products, related technologies, and integration strategies- Manage logistical aspects and costs related to courses and services- Deliver additional Jamf professional services (e.g., JumpStart), marketing event presentations, conference talks (e.g., Apple events, JNUC) and sales visits as needed- Take an active role in the maintenance and development of additional curriculum, training offerings, and departmental processes- Develop workflows and strategies for various use cases related to Jamf products- Create clear, concise, and professional documentation for internal and external publications

Minneapolis, Mn

- Provide onsite and remote setup, installation, configuration, and training of Jamf’s core products in accordance with current JumpStart installation procedures- Provide onsite and remote services delivery and technical expertise for all Jamf’s Professional Service offerings- As a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the unique challenges customers face in optimizing the effectiveness of Jamf products- Provide ongoing technical support for assigned accounts- Facilitate the customer engagement process including: identifying requirements, setting expectations, and ensuring prerequisites are completed prior to the engagement- Make recommendations to enhance the likelihood of customer success, including: system configuration, workflows, remediation of defects, application usage, enhanced product features, and improvements to implementation of Jamf products- Participate in demonstrations and events for customers evaluating Jamf products- Identify and resolve engagement issues, independently, to the greatest extent possible - only escalating issues as appropriate, starting within the Professional Services team- Perform engagement administration activities such as pre-engagement planning, deliverables preparation, issues and task tracking in SalesForce.com, case-study documentation, and post engagement case management- Support Integrator partners through mentoring, responding to direct support requests, sourcing training materials, and proactively sharing best practices

Findlay, Oh

- Deploy, manage, and maintain 1200+ Macs, 1200+ iOS devices, three Apple Xserves, and two Mac mini servers using the Casper Suite and Mac OS X Server.- Set up and maintain NetBoot servers for Apple Service Toolkit and Casper Imaging.- Build updated OS X images for use with Casper Imaging over NetBoot.- Set up and maintain Open Directory, Profile Manager.- Build packages to be available in Self Service for the end user to install.- Build iOS images for use with Apple Configurator and management profiles.- Perform software and hardware troubleshooting/repair.- Respond to Help Desk tickets as primary technical support for eight elementary schools while maintaining an excellent rapport with staff.- Provide tutorials and presentations to assist with professional development for educators.- Create proposals and provide price quotes from the Apple Store for Education Institution.- Purchase and maintain accurate records of iOS Apps from Apple's Volume Purchase Program.

Cincinnati, Oh

- Created promoters of Apple by showcasing its technology.- Frequently met sales goals.- Acquired Apple Product Professional status yearly by completing additional training on products and services.- Instructed "Meet Your New Mac" workshops and personal training sessions.- Assisted with technical support and customer service at the Genius Bar.