Provide support for a Office 2016 roll-out project.Use SCCM Remote Control Viewer to access customer's systems and troubleshoot problems with the installation.Provide deskside support for over 400 users.Troubleshoot network connections, move equipment, set up new equipmentImage machines using PXE Boot to a Ghost server and/or SCCM 2012

Manage user accounts and profiles for computer, alarm, voice mail and phone systemsAssign Exchange and Office licenses via Office365Troubleshoot reported problems and document diagnostic steps for issues related to computers, periphery equipment, alarm, and phone systems.Assist students with troubleshooting equipmentConduct research to find solutions and implement the most appropriateFollow up with internal customers to insure that needs have been met Track detailed information about each customer’s service needs in an online databaseImplement software and hardware releases, bug fixes, and/or operational improvements as directed by Headquarters staffRe-image laptops and desktops via SCCM & CloneZillaClean, and maintain computers.Make repair or hardware replacement recommendations to the DirectorPerform other non-computer related duties which may include moving furniture, minor maintenance, safety and security, etc.Providing technical support to ITT Technical Institute locations in my district which is comprised of 14 campuses in Arkansas,Indiana, Illinois, Kentucky, Missouri, and Tennessee.

Manage user accounts and profiles for computer, alarm, voice mail and phone systemsAssign Exchange and Office licenses via Office365Troubleshoot reported problems and document diagnostic steps for issues related to computers, periphery equipment, alarm, and phone systems.Assist students with troubleshooting equipmentConduct research to find solutions and implement the most appropriateFollow up with internal customers to insure that needs have been met Track detailed information about each customer’s service needs in an online databaseImplement software and hardware releases, bug fixes, and/or operational improvements as directed by Headquarters staffRe-image laptops and desktops via SCCM & CloneZillaClean, and maintain computers.Make repair or hardware replacement recommendations to the DirectorPerform other non-computer related duties which may include moving furniture, minor maintenance, safety and security, etc.