Jeremy Thomas Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

In this role, I planned and executed employee engagement initiatives, conducted orientations, and managed payroll and benefits. I created a supportive and engaging workplace where employees felt valued. I'm passionate about using my HR skills to drive operational excellence and foster a culture of meaningful connections.Key responsibilities: • Responded to HR inquiries by developing a FAQ system, managed benefits using HRIS, and facilitated onboarding via a new employee portal.• Launched HR engagement initiatives, such as quarterly town halls and feedback surveys, improving employee satisfaction rates by 15%.• Improved payroll processing efficiency by implementing a new tracking system, reducing errors by 15%.• Organized a series of successful employee events, increasing overall employee satisfaction scores by 20%.• Developed and executed a new campus-wide messaging strategy using digital signage and newsletters, enhancing internal communication effectiveness.• Created assessments to monitor employee experience and satisfaction, resulting in actionable insights for HR improvements.

Jacksonville, Florida, United States

In this role, I managed the full-cycle recruiting process, from sourcing and screening candidates to onboarding new hires. I also specialized in implementing and optimizing our Applicant Tracking System to streamline our hiring process, making it more efficient for both our team and the candidates.Key responsibilities:• Scheduled interviews using Calendly, updated candidate records in Pinpoint ATS, and enhanced candidate experience through timely communication and personalized follow-ups.• Reduced time-to-hire by 25% by redesigning the recruitment workflow, introducing automated screening, and streamlining interview scheduling.• Implemented candidate feedback mechanisms, increasing satisfaction by 15%.• Developed recruitment communication systems using email templates and automated responses, and implemented Pinpoint ATS, improving recruitment efficiency by 20%.• Redesigned recruitment process, talent pipeline, and onboarding procedures by integrating competency-based interviews and structured onboarding programs, resulting in a 25% improvement in time-to-hire and enhanced candidate quality.• Created and implemented a new internship program, managing the budget for recruiting, engagement, and activities, leading to a successful intern-to-employee conversion rate of 30%.

Florida, United States

In this role, I acted as a single point of contact for members, explaining their plan benefits, rights and responsibilities, claim status, coverage, eligibility, and available programs/resources. Key Responsibilities:• Explained dental, vision, pharmacy, HSA, provider details, care management, onboarding, and available resources.• Resolved member concerns, coordinating with providers, clinicians, and pharmacists for total satisfaction.• Built trust with members by understanding their needs and health goals.• Delivered services to help members navigate the healthcare system, including personalized recommendations and data accuracy.• Assisted members in achieving health ambitions by connecting them with administrative and clinical resources.• Utilized analytics to proactively service members.• Provided high-quality, customer-focused telephonic service, exceeding satisfaction goals.• Coordinated with clinicians on Care Plans and follow-ups.• Worked with case managers for urgent or emergent services.• Made outbound calls to engage and assist members on their healthcare journey.• Handled sensitive member information with discretion and prioritized service goals.• Resolved member issues and made member-centric decisions.• Collaborated with colleagues to deliver a world-class customer experience.

Jacksonville, Florida, United States

In my role, I oversaw daily operations, managed a team of drivers, coordinated logistics, and implemented process improvements for efficient and timely deliveries. My focus was on maintaining high customer satisfaction and boosting productivity. I was passionate about using my organizational and leadership skills to enhance service quality and ensure smooth, reliable delivery experiences.Key responsibilities:• Managed 90 delivery associates by implementing a performance tracking system and regular training sessions, improving on-time delivery from 84.5% to 97.5%.• Led hiring and training initiatives, including comprehensive onboarding programs and continuous training sessions, reducing turnover by 6%.• Coordinated comprehensive driver training and certification programs, enhancing team capabilities and reducing delivery errors by 10%.• Executed payroll processing for 90 employees with a 99% accuracy rate.• Developed and maintained SOPs and training manuals, improving operational consistency and efficiency.• Coordinated a hiring fair during COVID-19, collaborating with Amazon delivery contractors, resulting in over 300 attendees and recruiting over 25 employees.

Jacksonville, Florida, United States

In this role, I ensured accurate and timely package deliveries while upholding high service standards. Thriving in fast-paced environments, I handled multiple deliveries daily with a strong commitment to efficiency and customer satisfaction. I delivered each package with care and professionalism, aiming for a seamless customer experience.Key responsibilities:• Supervised 35+ associates, resolving route issues through real-time tracking and feedback, improving team performance by 10%.• Addressed and resolved route issues, accidents, and delays, enhancing delivery performance by reducing average delivery time by 10%.• Trained new drivers through a structured training program, ensuring adherence to company policies and safety standards.• Managed a fleet of 25 vehicles and led a team of 40 delivery associates, achieving a 95% on-time delivery rate over 12 months while maintaining safety standards and reducing transportation costs by 15% through strategic route optimization and regular driver training modules.

Jacksonville, Florida, United States

• Monitored and maintained the daily schedule of associates working under supervision during the shift; Maintained product pricing, signage and coding on the sales floor;• Answered telephone inquiries from technical support regarding the status of Scan and Go units and other service issues throughout the store;• Effectively communicated and coordinated execution of company programs and assisted with staff development;• Walmart Outstanding Associate December 2018;

Jacksonville, Florida, United States

• Assisted sorters by loading trucks with the assigned packages for their routes;• Load packages in an organized and timely manner;• Monitored high speed equipment and managed freight flow;• Scanned every package that comes into the truck and handled all packages with care• Promoted for a willingness to fill in when help was needed on the loading dock; an initiative to learn and pass the safety and security procedures for doing so within a week’s time.

Jacksonville, Florida Area

• Trained and operated tools - jacks, forklifts, dollies, pallet trucks, hand trucks and wrapping machines;• Knowledge of warehouse material logistic related tasks and safety practices• Operating machinery used in the shipment and receipt of materials• Verified orders arranging delivery of warehouse materials to loading platform.

Jacksonville, Florida, United States

Coordinated necessary staffing and traffic control for all parking lots.• Monitored office audits of daily cashier reports ensuring proper sales totals are reported and recorded.• Enforced all parking policies and procedures.• Identify staff development needs.

Jacksonville, Florida, United States

• Collected parking fees and processed same in accordance to pre-determined money-handling procedures;• Balanced cash and unsold parking tickets;

Jacksonville, Florida, United States

• Provided instruction, guidance, assistance to guests as they arrived at venues around the Sports Complex; • Assisted guests with directions and other venue information;• Placed traffic cones and other event set-up materials under direction of supervisor;

Jacksonville, Florida, United States

• Answered phone system and directed calls as required;• Assisted with planning and maintaining registrations for recruiters for six job fairs throughout the year;• Maintained business advertisements throughout the university;• Created flyers and documents for all office presentations;• Maintained filing and storage systems in the office;• Maintained staff calendars, scheduled meetings and prepared documents for meetings; • Greeted clients and vendors and directed them to appropriate offices;• Maintained office supply inventory and retrieved documents and files when requested;

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Currently completing a 2nd B.S. degree in Business Administration. Expected completion date December 2024.

Bachelor Of Science - Bs, Psychology

B.S. degree received December 2020.

Associate'S Degree, General Studies, 3.1

Associate of Arts degree completed in 2019.