Committed to enhancing customer success through innovative SAP sustainability solutions. Supporting a new team dedicated to helping clients achieve their sustainability goals and maximize the value of their investments.

Strategic partner managing portfolio of ten high profile accounts with a combined annual contract value of $9M+, including five Fortune 500 customers and three in the SAP Strategic Customer Program. .• Drive customer satisfaction, adoption, and expansion of SAP solutions by maximizing defined value and benefits throughout the entire customer lifecycle.• Facilitated bidirectional collaboration between customers and the SAP product team, aligning customer needs with product roadmap development.• Created strategic outcome success plans for customers based on customer business needs and SAP solution landscape.• Skilled in utilizing CRM systems, usage analytics, NPS surveys, support tickets, and other data sources to evaluate and enhance the overall health of customer accounts

Senior member of newly created Business Strategy and Execution organization helping to define engagement framework focused on driving customer outcomes. • Headed programs to incorporate SAP customer engagement framework within Ariba account management practices incorporating all phases of the customer lifecycle by creating new processes and artifacts to adapt framework to legacy Ariba process. • Managed seven Regional Directors in matrix organization helping to enable aligned business units on new framework.• Fostered relationships with services, support, product, and adoption teams to define overall governance model within account. Chaired ongoing internal steering committee to continuously align and adjust models.• Forged key strategic alliances with product teams to drive harmonized customer-centric model for platform technology and scenarios spanning multiple products.• Streamlined and scaled technical projects by implementing centralized program management while also providing greater visibility.• Effectively managed customer escalations by serving as the primary point of contact, working cross-functionally with internal teams to resolve complex issues.

Served as trusted adviser to portfolio of SAP customers by creating value-based roadmaps centered on leveraging customer investment in SAP Ariba products.• Met or exceed account-specific renewal goals and upsold additional software and services.• Developed engagement strategies based on full customer lifecycle to drive customer success across entire partnership of deploy, run, adopt and value realization.• Functioned as customer advocate internally working across network, adoption and services teams to achieve outcomes through a harmonized experience.

Systems owner for subsidiary cloud ERP and Travel & Expense applications. Managed global team of resources and worked closely with business owners on portfolio, including project-based work to further adoption and enablement of installed applications and ongoing support and maintenance activities.• Managed team of 8 US based employees as well as shared service team in Manila, Philippines. • Represented SAP subsidiary on large-scale M&A project to eliminate system, data, and process redundancy. Impacted areas included order-to-cash, financials, professional services, and travel & expense management• Created employee reporting model in support of Office of the CIO strategic direction centered around employee growth, diversity, engagement, and development for global organization of 1500+ employees.• Supported IT transition to agile development by partnering with SAP IT Academy and IT employees to identify training needs and rollout of training programs. • Developed key initiatives to drive user centric behavior in IT including user shadow engagement model and customer project satisfaction surveys.

Program Manager and Functional consultant responsible for implementing SAP Business ByDesign application for our customers. Developed and managed both fixed fee and time and materials statements of work for services, ensuring accurate scope definition, budget allocation and project timelines.• Coordinated 12 functional consulting resources for fast-paced strategic internal rollout of SAP Cloud solutions to move off competitor products. Scope of project included ERP, sales force automation, travel & expense, and professional service applications. • Project managed SAP and customer resources to drive towards successful implementations on 15 customer projects leveraging implementation methodology tailored to remote SaaS projects.• Collaborated with Account Executives and Solution Advisers in joint sales process on 55+ opportunities. Created consulting service proposals including service products, scope, pricing, and internal effort / costs. • Configured and tested HCM, CRM, SRM, and PRO areas of SAP Business ByDesign application for 20+ customers. Used internal and third party migration tools to import customer legacy data. • Assisted global and regional go-to-market teams in the design and rollout of SAP Business ByDesign partner project coaching program.• Conducted Go-Live Execution training courses targeted at partner resources for SAP Business ByDesign implementations.• Managed SAP consultants in coaching partners on SAP Go-Live implementation methodology.• Monitored SAP Business ByDesign partner enablement and engagement in programs.• Participated in SAP Top Talent program designed to recognize employees identified as having Fast Track or Accelerated growth potential.

Functional consultant responsible for implementing Workbrain Time and Attendance application for our customers.• Conducted project discovery for large entertainment client focusing on pay rules driven by labor union contracts, payroll regulations, and operational or end-user needs.• Generated detailed blueprints from information gathered in workshops that received client signoff to be used as a foundation for the design phase.• Designed, implemented, and tested complex pay rules for daily and weekly overtime, night premiums, insufficient rest, holiday, missed meal, graces, and easy hours for major airline.• Identified configuration discrepancies between development, testing, and production environments in client landscape. Redesigned client code and configuration migration process to prevent future discrepancies and maintain a high level of quality by enforcing standards for documenting changes and more stringent policies around testing requirements.

Managed team of technical resources responsible for supporting outsourced benefits application for multiple clients. • Worked with both client and internal team members as a technical subject matter expert on large scale or complex projects during requirements exploration.• Examined client change requests to determine feasibility, forecast estimated hours of work and create cost estimates. Utilized internal tools to measure forecasted cost and hours to actual. • Managed and coached associates by helping to create performance plans, providing feedback on a regular basis, and administering performance and pay reviews.

Technical lead responsible for creating detailed specifications based on client requirements that were handed off to development team for construction.• Designed comprehensive test plans to assess overall system functionality.• Coordinated regression testing and deployment of new functionality into production environment.

Implemented technology platform used in maintaining client plan provisions on hosted application

• Documented current state procurement approval structure with business process owners and implemented Lawson Process Flow to automate and streamline approval lifecycle for financial institution.• Analyzed data model and developed program within Lawson to purge and archive historical data in a modular design from primary production system to a secondary instance in order to free up resources and increase system response time for energy company.