Jeroel Hicks

Jeroel Hicks Email and Phone Number

Scrum Master and Functional Manager @ LeoRose Consulting
Upper Marlboro, MD, US
Jeroel Hicks's Location
Washington DC-Baltimore Area, United States
Jeroel Hicks's Contact Details

Jeroel Hicks personal email

n/a

Jeroel Hicks phone numbers

About Jeroel Hicks

I'm a passionate, and tech-savvy business professional with a wealth of knowledge. I use my attentive ear to create effective solutions that meet customer’s needs. As a people-person, I enjoy fostering relationships with customers and providing them with excellent service. I live to inspire, and strive to encourage those around me!

Jeroel Hicks's Current Company Details
LeoRose Consulting

Leorose Consulting

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Scrum Master and Functional Manager
Upper Marlboro, MD, US
Website:
leorose.com
Jeroel Hicks Work Experience Details
  • Leorose Consulting
    Scrum Master And Functional Manager
    Leorose Consulting
    Upper Marlboro, Md, Us
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  • Leorose Consulting
    Scrum Master
    Leorose Consulting Oct 2023 - Present
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  • Leorose Consulting
    Partner Success Director
    Leorose Consulting Jul 2022 - Nov 2023
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  • Leorose Consulting
    Business Analyst
    Leorose Consulting Jul 2019 - Jul 2022
    Centers for Medicare and Medicaid (CMS)Acts as the lead technical analyst for all escalated tickets related to financial interface transactions, infrastructure management and Award processing Assisted in the implementation of the Healthcare Integrated General Ledger Accounting System (HIGLAS) financial interface by developing and conducting UAT test case scenarios, identifying software bugs, and developing training documentation. Collaborates with scrum teams to valid business requirements for proposed software enhancements Reduced commitment processing times on average by 3 business days by creating a daily CAN indexing jobHealth Resources and Service Administration (HRSA)Decreased ticket volume by 40% by testing and implementing an auto-reload job Responsible for communicating status updates, roadblocks, and anticipated challenges to federal leadership. Oversaw the Project and customer relationship management of grants activities for HRSAActed as liaison between client and GrantSolutions technical and Operations SMEs to resolve HRSA Extract Transfer Load ((ETL) connectivity issues, and test new ETL functionality
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  • Mare
    Marketing Coordinator
    Mare Apr 2018 - Present
    Washington D.C. Metro Area
    Manages SEO campaign with Google Analytics: Optimizes website links, keywords, Meta tagsLeads online marketing efforts including email and social media campaigns.Writes and designs marketing emails (product and content promotions) in MailChimp, which led to an increase in open rates from 7% to 17%. Increases monthly revenues by managing wholesale relationships with prominent D.C Metro area retailers Utilizes Google Search Console to evaluate the performance of keyword phrases, and improve the site’s average position ranking
  • The Washington Post
    Senior Customer Care Specialist
    The Washington Post Jun 2019 - Jul 2019
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  • The Washington Post
    Digital Customer Care Specialist
    The Washington Post Jul 2017 - Jun 2019
    Washington D.C. Metro Area
    Identifies and escalates software bugs to technical support teams to improve the users’ mobile and web experience Responsible for inventory and management of Home Delivery billing insertsActs as a liaison between end users, technical support personnel and vendors for concerns, technical information and maintenance until the problem is resolved. Organizes Qualtrics data into weekly reports, which are used to evaluate the performance of Home delivery and Digital representatives
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Jeroel Hicks Skills

Public Speaking Social Promotion Sales Presentations Technical Presentations Marketing Sales Customer Service Microsoft Office Social Media Microsoft Excel Microsoft Word Google Analytics Mailchimp Search Engine Optimization Zendesk Trello

Jeroel Hicks Education Details

Frequently Asked Questions about Jeroel Hicks

What company does Jeroel Hicks work for?

Jeroel Hicks works for Leorose Consulting

What is Jeroel Hicks's role at the current company?

Jeroel Hicks's current role is Scrum Master and Functional Manager.

What is Jeroel Hicks's email address?

Jeroel Hicks's email address is je****@****-it.com

What is Jeroel Hicks's direct phone number?

Jeroel Hicks's direct phone number is +130174*****

What schools did Jeroel Hicks attend?

Jeroel Hicks attended Florida International University.

What skills is Jeroel Hicks known for?

Jeroel Hicks has skills like Public Speaking, Social Promotion, Sales Presentations, Technical Presentations, Marketing, Sales, Customer Service, Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Google Analytics.

Who are Jeroel Hicks's colleagues?

Jeroel Hicks's colleagues are Caleb Felton, Nitish Kumar, Nazeer Bhatti, David Erbstein, Cynthia Castillo, Lynette B. Gay, Carolyn Cavanaugh.

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