Jerome Daniel Email & Phone Number

Nordborg, South Denmark, Denmark

Gråsten

Lead a global cross cultural team and delivered the following results. Drive organization wide continuous improvement program that involved 1300+ colleagues and delivered 1700+ improvements across the organization to improve customer experience in 4 yrs - Brings the customer focus at the center of all that we do - Creates a cultural change for passion.

Gråsten, Denmark

• Lead strategic customer quality and managed strategic initiatives across organization to proactively engage with customers to enable positive experience.
• Periodically visit customers to foster networks and build customer intimacy.
• Facilitate customer problem solving workshops/task force to resolve critical issues.
• Develop and deployed customer complain handling, Customer PPAP, Non-conformance handling process as part of ISO/TS 16949 program.
• Prepared factory/ sites for successful customer audits.
• Simplified reporting from 500 excel to a single multi dimension customer centric quality reporting tool enabling transparency to relevant stakeholders about customer issues resulting in timely resolution and improved.

Århus Area, Denmark

• proven track record in managing six sigma projects across R&D, Manufacturing and supplier areas.
• Mentored and certified around 35 lean six sigma projects.
• Developed six sigma training material and became Vestas certified YB/GB/BB DMAIC and DFSS trainer.
• Established framework for structured improvement identification, standard execution and robust governance for continuous improvement initiative.
• Organized lean workshops for module design improvement process and simplified and established links.
• Successfully designed, developed and deployed effective technical review process across multi location, cross cultural R&D centers with more than 500 people.

Chennai Area, India

-Initiated new DMAIC and DFSS Green belt new wave training with 6 DMAIC + 13 DFSS projects-15 projects completed and Certified by board -Established the coach network to support GB's-Trained around 80 employees for Yellow Belt & Green Belt in Tech R&D Chennai-Been part of certification board and six sigma steering committee

Chennai Area, India

• Joined Wipro to lead operational quality for one of the largest US retail clients finance and accounting business processes. Actively engaged with customer and lead initiative to improve their perception, thereby.
• Lead around 10 lean and six sigma projects for SEARS retail F&A to achieve productive improvement targets and client savings
• Established kaizen framework for operations and implement around 100 small improvement in the floor
• Conducted internal audits (ISO 9001:2008) across various finance and accounting clients.
• X-Serve projects to focus on gauging customer perception and improvement

Bengaluru Area, India

• Started as one of the first team member of the quality department and worked on establishing the Quality Management System, Balanced scorecard and metric management for the organization. Established quality assurance.
• Developed Quality Management System and successfully lead the organization for CMMi L3 certification.
• Initiated and management six sigma deployment for R&D department. Established six sigma super user network and certified around 25 projects
• Developed 3 year road map for six sigma DFSS deployment
• Established a structure to use six sigma DFSS tools in day to day project execution to maximize the benefit for the organization
• Handpicked to define and execute project quality manager role virtually for global multisite product development projects

• Recruited by Satyam computers to work for GE consumer & Industrial client. Lead high value cost reduction product improvement projects. Worked on new product development projects. Earned Green belt certification by GE.
• Lead cost out projects with multi-cultural teams in multiple locations (US, China, Mexico, India ) worth $1.5 million
• Tear down competitor products, conduct brainstorm sessions, cross-site comparisons and identify cost out projects.
• Prepared Project proposal involves developing preliminary design concepts, calculate savings benefit, evaluation requirement, Service call rate impact, approximate investment-expense required and project schedule.
• Develop reliability prediction, test plan, reliability growth testing.
• Build and validate prototype samples as per evaluation requirements.

Mba, General Management

Post Graduate Diploma, Plastic Engineering, B

Bachelor Of Engineering (B.E.), Mechanical Engineering, 70 %

Education record

Education record