Jerome Daniel Email & Phone Number

Sønderborg, Dk

Nordborg, South Denmark, Denmark

Gråsten

Lead a global cross cultural team and delivered the following results. Drive organization wide continuous improvement program that involved 1300+ colleagues and delivered 1700+ improvements across the organization to improve customer experience in 4 yrs - Brings the customer focus at the center of all that we do - Creates a cultural change for passion towards customers .- Ensures the improvements are driven Outside-In by the customers- Provides a platform for strengthening the networks - Gives non sales function experiance customer facing environment - Brings the leadership closer to customer and understand frontline realityResponsible for driving segment level Customer Loyalty Survey (NPS) program that steadily increased loyalty from 36 to 66 in 4 years.- Designed segment level STI for customer loyalty to create pull for customer focus- Created transparency of customer feedbacks across the organization- Implemented a framework for every function/region to use customer insights to driving continuous improvement of their respective areas- Established multilevel governance that lead upto top leadershipLead a major restructuring of customer service (CSC) to stepup customer service and create engaged customer service representatives (CSR's) (140 employees spread across 7 countries)- Managed the expectations of regional presidents and segment sales heads - Cross segment engagement across various level of stakeholders to create pull/momentum for change - Worked with HR & workers council to ensure all legal frameworks are complied- Extensive communication will relevant stakeholders to sustain momentum during the change- Established support structure for smoother onboarding and transistion

Gråsten , Denmark

• Lead strategic customer quality and managed strategic initiatives across organization to proactively engage with customers to enable positive experience. • Periodically visit customers to foster networks and build customer intimacy.• Facilitate customer problem solving workshops/task force to resolve critical issues.• Develop and deployed customer complain handling, Customer PPAP, Non-conformance handling process as part of ISO/TS 16949 program.• Prepared factory/ sites for successful customer audits.• Simplified reporting from 500 excel to a single multi dimension customer centric quality reporting tool enabling transparency to relevant stakeholders about customer issues resulting in timely resolution and improved satisfaction.• Stepped up communication with multiple stakeholders to create transparency and strengthen engagement.• Increase transparency in field failure analysis and strengthen the governance for continual improvement process.

Århus Area, Denmark

• proven track record in managing six sigma projects across R&D, Manufacturing and supplier areas.• Mentored and certified around 35 lean six sigma projects.• Developed six sigma training material and became Vestas certified YB/GB/BB DMAIC and DFSS trainer.• Established framework for structured improvement identification, standard execution and robust governance for continuous improvement initiative.• Organized lean workshops for module design improvement process and simplified and established links.• Successfully designed, developed and deployed effective technical review process across multi location, cross cultural R&D centers with more than 500 people.• Part of the core team to design and develop new product development process (VWtM 2.0) and played a key role to embed DFSS & APQP principles into Engineering , Supplier , Production and After market service tracks.

Chennai Area, India

-Initiated new DMAIC and DFSS Green belt new wave training with 6 DMAIC + 13 DFSS projects-15 projects completed and Certified by board -Established the coach network to support GB's-Trained around 80 employees for Yellow Belt & Green Belt in Tech R&D Chennai-Been part of certification board and six sigma steering committee

Chennai Area, India

Joined Wipro to lead operational quality for one of the largest US retail clients finance and accounting business processes. Actively engaged with customer and lead initiative to improve their perception, thereby increasing their satisfaction levels• Lead around 10 lean and six sigma projects for SEARS retail F&A to achieve productive improvement targets and client savings • Established kaizen framework for operations and implement around 100 small improvement in the floor• Conducted internal audits (ISO 9001:2008) across various finance and accounting clients. • X-Serve projects to focus on gauging customer perception and improvement

Bengaluru Area, India

Started as one of the first team member of the quality department and worked on establishing the Quality Management System, Balanced scorecard and metric management for the organization. Established quality assurance function for global product development projects. Lead six sigma and quality tools deployment for the organization.• Developed Quality Management System and successfully lead the organization for CMMi L3 certification. • Initiated and management six sigma deployment for R&D department. Established six sigma super user network and certified around 25 projects• Developed 3 year road map for six sigma DFSS deployment • Established a structure to use six sigma DFSS tools in day to day project execution to maximize the benefit for the organization• Handpicked to define and execute project quality manager role virtually for global multisite product development projects• Successfully outsourcing and management suppliers to delivery of quality tools • Developed a data mining tool to extract the information from customer care centers in 70 countries, transform and generate useful leads for technical, commercial and logistics groups

Recruited by Satyam computers to work for GE consumer & Industrial client. Lead high value cost reduction product improvement projects. Worked on new product development projects. Earned Green belt certification by GE and sponsored for Reliability Engineering course from university of Arizona• Lead cost out projects with multi-cultural teams in multiple locations (US, China, Mexico, India ) worth $1.5 million • Tear down competitor products, conduct brainstorm sessions, cross-site comparisons and identify cost out projects. • Prepared Project proposal involves developing preliminary design concepts, calculate savings benefit, evaluation requirement, Service call rate impact, approximate investment-expense required and project schedule.• Develop reliability prediction, test plan, reliability growth testing.• Build and validate prototype samples as per evaluation requirements.• Analysis and approve components from first piece inspection and coordinate with production engineer for running pilots.• Coordinate with Material controls specialist for balance out planning

Mba, General Management

Post Graduate Diploma, Plastic Engineering, B

Bachelor Of Engineering (B.E.), Mechanical Engineering, 70 %

Education record

Education record