• Promote a customer focused approach by focusing on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service • Raised CSI (Customer service index) from 25% to 98% in Qtr 2 2018• Review and analyze P&L Statements and develop and implement plans to improve profitability.• Hired & Trained employees responsible for appropriately handling emergencies, customer complaints, employee or customer accidents, reconciling cash with sales receipts, reports, inventories and supervising all store personnel.• Helped achieve and exceed sales goals.• Provide leadership to create and maintain positive public relations • Ensure compliance to company and government regulations • Monitor product display accuracy and appearance ensuring presentation, pricing and signage are properly displayed and presented, and also ordered in a manner to maintain in-stock conditions• Maintain inventory levels • Lead reset assignments & Backroom organization teams• Ensure store is maintained to company standards• Travel for training or participation in corporate programs and focus groups