With over a decade of experience in project management and business analysis, I bring a proven track record of successfully leading complex initiatives and driving operational excellence across diverse industries. My expertise spans project lifecycle management, from initial planning through execution and stakeholder engagement, ensuring projects are delivered on time and within budget.Currently serving as a Project Manager at Hyundai Capital Canada, I specialize in CRM and IVR migrations, and quality assurance platforms. I excel in gathering business requirements, authoring detailed documentation, and conducting rigorous User Acceptance Testing (UAT) to guarantee comprehensive system functionality. My ability to navigate fast-paced environments and manage competing priorities has been instrumental in launching strategic initiatives and enhancing operational efficiency.Prior to my current role, I honed my skills in call center management and customer support, overseeing teams and implementing training programs that foster continuous improvement and excellence in service delivery. My background includes roles at Canada Revenue Agency and Impark, where I managed large-scale projects, collaborated with cross-functional teams, and ensured adherence to regulatory standards.Certified in Agile Project Management with Scrum and Lean Six Sigma, I combine technical acumen with a commitment to leveraging best practices to drive organizational success. My proficiency in project management tools such as Salesforce and Jira, coupled with strong analytical skills, enables me to deliver results that align with strategic objectives.I am passionate about contributing to dynamic teams and leveraging my skills to support organizational growth. Let's connect to discuss how my experience and dedication to excellence can contribute to your team's success.
Listed skills include Customer Service, Customer Satisfaction, Team Management, Coaching, and 11 others.
