Jerome Smith Email & Phone Number

Houston, Texas Area

Manage staff in Restaurant, Bar, In Room Dining, Pool Bar, Gift Shop, and Nightclub.• Train staff in fine dining and wine varietals, placing our food and beverage department in the top15% in overall Food and Beverage each year.• Improve associate engagement survey scores yearly by providing staff with daily pre-shift andpost-shift meetings.Liaison of interdepartmental communication to brainstorm and collaborate differentpromotions in the Nightclub.• Coordinate and organize private social events of 200+ guests.• Initiate face to face interaction with high end clientele to plan upcoming events in club,• Responsible for booking bottle services and confirming details with clients and ensure the clubremains full without overbooking.Designated property expert for Micros Point of Sale system.• Input menu items• Track sales and monitor trends of items to ensure we have the best products available.• Perform audits of pricing to control beverage cost and remain consistently competitive in themarket.• Keep an up to date monthly inventory of beverage, and a quarterly inventory of flatware andlinen.Prepare weekly schedule in adherence to Operations Forecast and Resumes.• Control labor and productivity through monitoring hotel occupancy, Opentable reservationsystem, and Banquet Event Orders.• Use Resumes to upsell private events in the Fine Dining Restaurant and Nightclub.Process Payroll.• Manually input job codes for associates throughout the different outlets to ensure propercompensation of hours to payrate.• Calculate daily gratuities and tip outs of associates and input data into excel spreadsheet.

Houston, Texas Area

Managed Banquet operations.• Utilized Banquet Event Orders to prepare banquet dining rooms and offices for events.• Set ups include but not limited to classroom, u-shape, buffet, and client specific accommodations.• Installed audio visual equipment in banquet rooms such as podiums with microphones, speakers,and projectors with screens.• Delivered banquet check to main contact and confirmed satisfaction of event.• Made adjustments to banquet checks based on consumption or changes made during the event.Checked server reports and work areas upon completion of shift.• Ensured the closing duty roster was filled out nightly and completed by staff before departure.• Input banquet checks and server reports into spreadsheet to track daily revenue of events.

Houston, Texas Area

Led and directed team members on effective methods, operations, and procedures.• Created updated tray and table formats for staff to reference when setting up for delivery.• Orchestrated staff training of menu items and specialty drink recipes resulting in improvedMedallia results.• Created fun team building activities to engage staff in up-selling to meet revenue targets.• Provided guests with detailed descriptions of specials when answering their calls for service.

Houston, Texas Area

Managed and trained all associates on Front of House Operations.• Created a training module highlighting table maintenance and wine presentation.• Provided staff with proper examples of introduction of specials and off the menu items.Facilitated problem solving meetings and implemented solutions.• Improved productivity of staff by ordering the supplies they felt would allow them to better servethe guests.• Brought in a 900mhz cordless phone for IRD staff and installed a doorbell for order pickup,reducing kitchen noise and ticket times for delivery.Prepared weekly schedule in adherence to budgeted payroll.• Solved routine problems such as staff shortages and utilization of temporary staff for coverage.