Jerry Howe Email and Phone Number
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A solution-oriented, culture-driven leader with a solid 30+ year track record of success in leading customer care organizations’ worldwide support, service and solution programs within the high tech industry to achieve transformational results in productivity, profitability and overall revenue growth, with extensive experience in growing early stage startups and high growth companies. Builds best-in-class organizations through careful recruitment, hiring, mentoring and development, providing leadership that holds teams accountable, motivated and inspired. SIGNATURE STRENGTHS: - Excels in Building Synergistic, Collaborative Team Cultures- Careful Selection & Recruitment of High Performance Teams - Extensive C-Level Interface and Customer-Facing Background - Highly Entrepreneurial / Early Stage Startup & High Growth Experience - Proven Ability to Build and Transform Operations KEY COMPETENCIES:- Strategic & Capital Planning Processes - Business Intelligence & Metrics - C-Level & Customer Facing - Client Relationship Management (CRM) - Project Management Leadership - Customer Relationship Management - Workforce, Data & IT Security - Product Marketing / Profit Planning - Enterprise-Level Applications - Hardware Management - Business Operations Transformation - Lean Manufacturing Principles- Knowledge Management Systems Specialties: High Growth Companies, Early Stage Startups, Mature Stage Startups, Emerging Markets, Security, Software Hardware, Professional Services, SaaS, Software-as-a-Service, Cloud-Based Technology, Business Intelligence, Business Analytics
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Vice President Of Global Marketplace SupportTuro Nov 2020 - PresentSan Francisco, Ca, UsFounded in 2009 and headquartered in San Francisco, Turo is a car sharing marketplace where travelers can book any car they want, wherever they want it, from a vibrant community of local car owners. Travelers choose from a totally unique selection of nearby cars, while car owners earn extra money and help fuel their adventures.A pioneer of the sharing economy and travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Whether it’s an F-150 truck to help out on moving day, a Tesla for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, travelers book the car and own the adventure. -
Chief Experience OfficerOfferup Jan 2019 - Jan 2020Bellevue, Washington, UsI help to fuel our customer-driven growth engine, uniting leaders and the outstanding talent we have at OfferUp to make decisions that improve customers’ lives and drive growth. Our goal is to be a great company to work with and a great company to work for in support of our mission to build the largest, simplest and most trustworthy local marketplace. -
Vice President - Customer Experience And TrustOfferup 2015 - Jan 2019Bellevue, Washington, UsBuy.Sell.Simple. Stay tuned for great things from the OfferUp team!
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Head Of Customer Experience - North AmericaAirbnb May 2014 - Aug 2015San Francisco, Ca, UsRecruited by executive leadership to build an innovative customer care center and partner network in support the hyper-growth of Airbnb business in the Americas. Responsible for all Customer Experience and supporting functions within the site, as well as the development and implementation of an Omni-channel customer care strategy that helped optimize operations, build trust within the community, and deliver on the promise of the Airbnb brand to “Belong Anywhere”. -
Director, Global Threat Response, Mcafee LabsMcafee - Intel Security Group May 2009 - 2014San Jose, California, UsJoined independent startup inside of McAfee to lead a team that serves as the “Eyes and Ears” of McAfee Labs, functioning as a specialist escalation layer between McAfee Customer Support, McAfee Labs Research & Development, and quality teams dealing with day-to-day threat issues seen by large corporate customers. Key highlights: Repeatedly achieved Service Level Agreement (SLA) and case closure target achievements for 38+ consecutive months while maintaining flat resourcing for the same period. Improved response time 73% and formalized a closed loop corrective action process. Reduced escalation backlog by 22% over a twelve-month period by initiating an outsourced service partnership. -
Sr. Manager, Global SupportSerena Software, Inc. Nov 2006 - May 2009San Mateo, Ca, UsTapped to lead the company’s North American Application Lifecycle Management (ALM) product support and educations services. Architected and implemented a profitable, global support and education business as part of the global support team’s solution integration strategy. Key highlights: Delivered a 17% improvement in Service Level Objections (SLO) by instituting a global metrics support dashboard. -
Sr. Director, Global ServicesClarity Visual Systems Nov 2005 - Nov 2006Recruited to lead digital display and signage product service and support strategies worldwide. Architected and implemented a profitable, global service business as part of the integration of 2 company acquisitions within 12 months. Key Highlights: Doubled revenue over a six-month period by converting this business into a profit center, leading the restructuring and deployment as a Creative Services team and offerings. Improved service revenue by over 30%, including an average attach rate of product-extended warranty offerings of more than 25%.
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Service Products ManagerPlanar Systems Oct 2003 - May 2005Hillsboro, Oregon, UsAccepted new career opportunity to expand into product management. Led the development and implementation of a broad range of support solutions and services for both software and hardware products that more than doubled revenue in a 12-month period. Key Highlights: Achieved greater than a 96% attach rate and 80% gross profit margins in support of a display network monitoring software solution by creating and deploying a software subscription program. -
Sr. Product ManagerUnicru 2005 - 2005Lowell, Ma, UsRecruited to help integrate existing businesses to position the company for acquisition. Collaborated with Marketing to set product strategy and direction for an emerging market segment focused on a Healthcare Human Capital Management Solution (HCMS). Key Highlights: Realized a 90% increase in successful pilot engagements within 6 months by developing and deploying a pilot-to-scale solution program in support of a phased solution deployment model. -
Director, Global SupportPixelworks, Inc. May 1997 - May 2003San Jose, California, UsRecruited by the founding team to lead the development and implementation of a multi-national customer support organization serving 100+ global customers. Key Highlights: Enabled team to support $200M+ in annual revenue averaging $8M+ revenue per support engineer through new programs and initiatives. -
Director, International ServicesInfocus Mar 1987 - May 1997Portland, Or, UsRecruited by leadership to grow this early stage startup. Key Highlights: Played a key role in growing the company to 500+ employees and from $50M to $1B in revenue in 7 years. Led transition of the service operation from a cost center to a stand alone P&L that more than doubled revenue in a two-year period.
Jerry Howe Skills
Jerry Howe Education Details
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University Of Northern Iowa -
Kirkwood Community CollegeElectrical And Electronics Engineering
Frequently Asked Questions about Jerry Howe
What company does Jerry Howe work for?
Jerry Howe works for Turo
What is Jerry Howe's role at the current company?
Jerry Howe's current role is Customer Experience Executive, Entrepreneur, Coach, and Advisor.
What is Jerry Howe's email address?
Jerry Howe's email address is ho****@****mac.com
What is Jerry Howe's direct phone number?
Jerry Howe's direct phone number is +150379*****
What schools did Jerry Howe attend?
Jerry Howe attended University Of Northern Iowa, Kirkwood Community College.
What are some of Jerry Howe's interests?
Jerry Howe has interest in Economic Empowerment.
What skills is Jerry Howe known for?
Jerry Howe has skills like Product Management, Crm, Saas, Management, Program Management, Start Ups, Strategy, Customer Satisfaction, Leadership, Enterprise Software, Erp, Team Leadership.
Who are Jerry Howe's colleagues?
Jerry Howe's colleagues are Martin Tirmenstein, Vincent Bleunven, Gustavo A. Marin Regalado, Mba, Israel Nevarez, Hunter Mcgaughey, Betty Miller, Pragnya Pissay Sundaram.
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