Senior leader who has spearheaded numerous software and hardware products from concept/blank page to worldwide delivery. Emissary between Business, Technology, and Customer. Acknowledged expert in customer care/contact center operations and technology. Proven track record of product creation, innovation, and business improvement with the ability to distill vague, complex and seemingly conflicting requirements into simple, elegant solutions that address the needs of both business and technical stakeholders. Very creative, non-dogmatic, quick to ramp up and quick to adapt to changing conditions.