Jerry Fisher Email & Phone Number

BACKGROUNDDedicated and customer focused Technical Support and Customer Service professional with experience in the software industry and education field. Proven experience supporting all levels of customers, developing quality solutions, and learning new software and technology quickly and efficiently.PROVEN TRACK RECORD OF EXCELLENCEOutstanding, unsolicited, customer feedback. Consistently high performance reviews at Microsoft. Perfect performance reviews with the Fife School District. Fife High School Classified Employee of the Year. HOW DID WE GET HEREI left Microsoft to spend more time with my family and to pursue volunteer opportunities within the school system and with organizations supporting teenagers. I enjoyed those experiences tremendously but I needed to find a position that matched two dominant criteria within our family: better health insurance and the ability to be available to help assist in a family situation involving our oldest son. A job within the school district matched both criteria and was what we needed at the time. The family situation is now resolved and it is time for a new challenge.KEY INGREDIENTSAbility to troubleshoot and problem solve customer issues quickly and efficiently. Actively listen and respond to customer needs and concerns. Proven ability to quickly learn new products, systems, and proceduresDemonstrated ability to handle confidential and sensitive informationTeam player but also able to work independentlyComputer hardware and software support and troubleshooting

Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Troubleshooting, and 25 others.

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  Pacific Lutheran University

  Computer Engineering