Gerardo Gonzalez Email & Phone Number

- Troubleshoot and resolve a variety of issues including platform, HTML, CSS, JavaScript, and API- Utilizing Microsoft SQL to search databases using SQL queries.- Troubleshooting API calls and and inspecting API call details using Splunk.- Manage support ticket queue and documentation utilizing Salesforce and Jira.

- Full-time fellow in an immersive program that includes over 400+ hours of remote professional training- Utilize a hands-on approach to design and build full-stack applications with full CRUD functionality including frontend and backend technologies, such as Javascript, React, Python, Django, PostgresQL, Express, Mongoose, MongoDB, Heroku and HTML/CSS.

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankersComplete operational activities while minimizing risks under established policiesPerform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organizationReceive direction from managers and exercise judgment within defined policies and… Show more Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankersComplete operational activities while minimizing risks under established policiesPerform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organizationReceive direction from managers and exercise judgment within defined policies and proceduresEscalate questions and issues to more experienced rolesInteract with customers and individuals to demonstrate care, build relationships, and complete requested transactionsIdentify information and services to meet customers financial needs Show less

Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activityControl of the day to day customer traffic, line queue, and administrative duties of the store and to achieve and maintain the highest level of efficiency, safety, and securityEngage customers in conversation to understand their needs and desiresAbility to present merchandise and share detailed information regarding… Show more Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activityControl of the day to day customer traffic, line queue, and administrative duties of the store and to achieve and maintain the highest level of efficiency, safety, and securityEngage customers in conversation to understand their needs and desiresAbility to present merchandise and share detailed information regarding features and benefits of productsProvide information regarding extended service plans and financing optionsMeet individual and team sales goals Show less