Jess Hall Email & Phone Number

London Heathrow Airport, England, United Kingdom

Aberlour, Scotland, United Kingdom

Cardhu Distillery

Elgin, Scotland, United Kingdom

Volunteered, while on furlough, to mobilise and operate an airline- style first class lounge to support wellbeing of NHS Staff during the Covid-19 pandemicOrganise shift rotas for 20+ volunteers, volunteer recruitment, delivering new volunteer inductions and training sessionsWeekly liaison with hospital management team to agree future wellbeing requirementsDaily shift manager – managing small team of volunteers serving NHS staffManage donations, deliveries of stock and funds for the lounge and distribution of stock to five sites across the regionAddressing all external mail and telephone enquiriesOrganise and implement theme weeks and specialist events at a number of different locations

Moray, Scotland, United Kingdom

Front of House Team member in a busy Visitors Centre Cafe, providing a high standard of customer service experienceGreet and welcome customers at the door, explaining the operation of the café with Covid guidelinesTable service - Manage customer orders – from order taking to payment handlingAttentive to customer requirements at all stages of their café experiencePreparation for opening, set up of tills and cash floatsCustomer complaints handling, inquiries and tourist adviceWorking within Scottish Government Guidelines for Hospitality in Covid-19, Health and Safety, Manual Handling, Fire Training, Food Hygiene and First Aid policies and guidance

London Heathrow Airport, England, United Kingdom

Face of an iconic airline, delivering unforgettable customer experiences onboard while striving towards being the ‘Most Loved Travel Company’ and upholding company valuesUpmost flexibility to support airline operationsMaintain a consistent level of safety whilst delivering seamless customer service, confident user of specialised cabin safety and service equipmentWork with an ever-changing team of at least 10 cabin crew, excellent interpersonal skills to maintain a happy, healthy and safe rapport between all crew membersManage and operate the duty-free bar, onboard product promotionExcellent time management to achieve 100% on time performance even in the case of disruption

Moray, Scotland, United Kingdom

Key team contributor to successful growth of popular visitor centre business Manage and lead a diverse team to deliver excellent customer serviceAttentive to customer requirements at all stages of their café experienceCustomer complaints handlingManage customer orders – from order taking to payment handlingDaily cash accounting and management, supporting daily, monthly and annual stock management tasksAccountable for end of day security checks and locking upWorking within Health and Safety, Manual Handling, Fire Training, Food Hygiene and First Aid policies and guidance

Moray, Scotland, United Kingdom

Serve customer orders, clear and clean tables, dishwashingInteract with customers, kitchen and other front of house staffCustomer interaction to ensure satisfaction and ensuring complaints are dealt with personally, or if required, communicated to front of house management to be addressedAnswer questions about the menu and making recommendations when appropriate or requestedCommunicate customer feedback to management and kitchen staff

Moray, Scotland, United Kingdom

Deliver a high standard of customer service and customer satisfactionWelcome hotel guests and present roomsRun hotel breakfast service, provide table service to customers for the relaxed lunch service and formal dinner service – taking orders, order delivery and payment managementBar operative - fulfil drinks orders (alcoholic and non-alcoholic)Communicate with other Front of House staff to ensure excellent customer service at all times

Bachelor Of Arts - Ba, Design And Innovation

Certificate Of Higher Education, Design For Textiles

Ual Level 3 Diploma In Art And Design, Art/Art Studies, General, Distinction

Advanced Highers: 1 A, Highers: 3 A'S, 3 B'S, 1 C, Standard Grades: 7 1'S, 1 2

Activities and Societies: Mount Dora Student Exchange. Selected to represent Forres Academy and Forres as a Student Ambassador; hosting.