As an Account Solution Architect, I am responsible for supporting the sales efforts of the Southern Commercial Account Team. Working with named corporate accounts within various verticals, including utilities, financial services, manufacturing, entertainment, and higher education.In this role, I supported the Sales Team to qualify and establish technical use cases, collaborated on RFx response documentation, and provided customer support for POCs and product evaluations and technical demonstrations and presentations.I am responsible for understanding and articulating the technical and business value of the entire Red Hat solutions portfolio. Activities include whiteboard sessions, workshops, demonstrations, joint partner events, architecture overviews, training, proof of concept delivery, document creation (e.g. business case or RFP) and implementation.

Worked together with IBM and Advent One to drive Red Hat solutions adoption within joint customers, focusing on building knowledgeable and capable partner sales, presales, and delivery teams.Helping customers and partners solve technical and business issues. Enabling partners on Red Hat's extensive portfolio. Red Hat's product range includes containers, automation, virtualization, storage, SSO, software integration, API security, runtimes (Java), development environments and Linux. All are based on Open Source development projects.

Bourne Digital is an SAP AppHaus Partner and a human-centred digital consultancy providing user experience design and digital solution delivery services. Bourne Digital specialise in service innovation with mobile and web solutions on SAP and SAP Cloud Platform (SCP).• Drive and support sales across all Bourne Digital accounts for mobile and web solutions• Manage accounts with a focus on strategic sales and generating opportunities through client workshops• Responsible for leading the productisation and developing the go-to-market strategy of Bourne DigitalMobile (iOS & Android) applications on SCP, including COVID-19 Contract Tracing, SafeSite andUniversal Approvals App• Design and architect mobile and web applications built on SAP Cloud Platform services• Facilitate design and technical workshops gathering user, business and technical requirements, drivingfuture development opportunities• Lead and manage the Mobile Development team (iOS & Android developers)

• Managed NZ SAP & Apple Partnerships to engage new clients and pursue sales opportunities• Facilitated corporate design thinking training and workshops to generate new opportunities for existingaccounts• Pursued sales leads through direct and channel relationships resulting in the acquisition of Frucor Suntory• Collaborated with client leads to provide guidance and advice on how specific solutions could be designed, managed and deployed on SAP Cloud Platform

• Conceptualised and designed the Newcrest Fixit iOS Maintenance Application using TensorFlow machine vision, winner of Newcrest Mining’s SAP Innovation Award 2019• Responsible for overseeing solution design built on varying cloud platforms, including SAP Cloud Platform and Microsoft Azure• Managed end to end design projects, including activities such as user research, business requirements gathering, UX Design, prototyping, user testing, creating user stories and technical solution design• JIRA sprint backlog development and management

I am currently working with Startup businesses to create intuitive and engaging digital experiences focusing on both User Experience and User Centred Design. My focus is to enhance user satisfaction by improving usability, accessibility and design for both web and mobile applications. I am a curious designer eager to learn, explore, collaborate, create and develop the next level of future digital products and experiences. My goal is to create designs that help users engage with technology in a meaningful way. As the UX designer, I am working on research, design, prototype and test phases.

Engaged in 5 projects with a focus on the fundamental theories, techniques, and tools of UX design. Conducted user and stakeholder interviews, heuristic analysis, market research, competitive analysis, and user testing. Produced personas, sketches, user flows, digital wireframes, rough prototyping and hi-fi interactive prototypes.

• Lead and direct a team of 6 SMB Account Executives responsible for achieving sales goals, targets and KPIs• Carry out performance reviews, sales/product training, employee mentoring and development training• Manage the performance of existing and new business opportunities through the development and implementation of strategic plans to achieve sales and marketing key account objectives• Work within highly competitive markets to establish, manage and sustain long-term client relationships• Develop SMB direct sales, channel sales and integrated inside/field sales strategies as well as cross-selling throughout AvePoint’s product and solution offerings• Create and drive channel partnerships in new territories

• Managed and led a team of 4 SMB Account Executives responsible for the Australasian and South African region• Trained and mentored team members in sourcing new business, relationship management, account retention, sales and marketing• Grew partner relationships in over 3 countries with EPG & SMB system integrators and consultants• Marketed and promoted SharePoint and AvePoint throughout the wider community • Drove all aspects of the sales cycle from the initial stage through to the closing of business• Developed and wrote tenders and business proposals • Strong knowledge of Microsoft products and the Microsoft Partner network

AvePoint is the Microsoft Cloud expert. Over 15,000 companies and5 million cloud users worldwide trust AvePoint to migrate, manage, and protect their Office 365 and SharePoint data. Founded in 2001, AvePoint is privately held and headquartered in Jersey City, NJ.

Damn Fine Wine was an online wine store, club and information resource. Damn Fine Wine's mission was to simplify the learning and buying experience of wine by offering a boutique list of exceptional wines at an affordable price.- Managed and created digital assets through Adobe Illustrator, Photoshop, Squarespace, Shopify, Stripe Payment Gateway, Paypal- Designed and developed business website, branding, marketing campaign strategies, UI, wire-framing, prototyping and testing- Gained social-media influencer buy-in and announcements- Managed regulatory compliance and resolved licensing disputes- Project management for an application development team of 4 in India and the USA for the launch of the marketing campaign app- Negotiated with suppliers for same-day delivery as customer orders, eliminating the need to hold stock and mitigating business risk

- Managing stock levels, distribution of customer orders- Developing automated stock control system

Responsibilities and Achievements: · Financial budgets updated weekly · Price estimation of future projects by pricing engineering designs · Evaluated subcontractor tenders for various projects · Procurement of supplies and skilled trades to undertake work at hand · Quality Assurance and safety inspections

Responsibilities and Achievements: · Lead group training workshops for both staff and product owners (5-6 workshops per week). · Lead personal one on one training with product owners (20-30 individual sessions per week). · iPhone contract specialist and technical support. · Diplomatically resolved angry customer disputes. · Provided innovative solutions to customer technical difficulties.