Jessica Rosa Email & Phone Number

São Paulo, SP, BR

São Paulo, Brazil

Engagement in processes related to new product discovery, user experience, and project management, with a primary focus on launching new products and functionalities for clients and the market. Managing and developing projects for user and customer persona analysis and creation, implementing A/B tests on new functionalities and products, as well as.

São Paulo, Brazil

Expertise in developing a strategy to increase engagement and usability of the 99app platform by drivers, bringing greater quantitative and qualitative benefits to the customer's perception, in addition to a clear understanding of the success drivers of each action established and stipulated by the innovation area.Creation and application of specific KPIs.

São Paulo, Brazil

Coordinator development of Customer Success processes and operation of the company, focusing mainly on the continuous improvement of the processes we have already mapped and previously established, as well as the creation, definition and mapping of the Customer Success Journey, from Onboarding to the moment of Ongoing of the client, seeking ways to added.

São Paulo, Brazil

Acting in the Customer Success area, being the principal role as Account Manager/Customer Success Manager, however, also acting directly in the development of processes within the Customer Journey in the company.Creation of processes and action triggers for all CSMs, acting with the Planning and Performance team.Direct actuation in a training cell for new.

São Paulo, Brazil

Actuation in customer success strategies, managing of key and high impacts accounts only (AMBEV, Burguer King, Amaro, Louis Vuitton). Responsible for the operation merge after the acquisition of Vee Benefícios by Swile, a french HR Tech unicorn company, integrating all the Customer Success Operations in Brasil and the Development of Operations and Product.

São Paulo, Brazil

Actuation in customer success strategies and management of more than 100 accounts simultaneously, also participating directly in the formation of the team of customer success managers, developing processes and methods related to all of the Customer Success Journey, while benchmarking with consolidated companies to apply the best practices internally.With.

São Paulo, Brazil

Development of growth strategies related to sales, attracting new marketing partners, and also acting to increase qualified leads using social media.Speaker at events promoted in the company to attract new clients, besides the main actuation as a sales representative/specialist of strategic and high demand products, contributing directly to the revenue.

São Paulo Area, Brazil

Daily attendance to the customer in person and by phone calls, applying and developing techniques of sales and personal marketing, composes much of the routine. Agency advertising among companies in the region to form partnerships, and also on social media, resulting in greater demand for services provided. Behavioral analysis and interpretation, product.

São Paulo Area, Brazil

Work developed in the area of Planning & Control of the company, where economic feasibility studies are conducted, investment and revenue analysis, budget planning that competes with the quinquennium each year reviewed, and control of budgeted, realized, forecast, and re-planned month by month from the analysis of relevant facts and adding changes to the.

São Paulo Area, Brazil

Internship program developed and watched by the HR Manager, which was responsible to supervise the tasks and promote the specific improvement. The program was recognized by the University as an excellent tool that contributed and impacted directly in the conclusion of the course with the major success, even better because it was concluded in a.

Extension Program, Marketing

English As A Second Language, English, C1

Bachelor Of Business Administration (Bba), Business Administration And Management, General