Jesse Moore Email & Phone Number

New York, New York, US

• Own digital customer experience on browser/mobile for Citi's on-card consumer installment lending products, responsible for defining digital product vision and developing roadmap to achieve it.
• Manage teams of Agile developers, defining digital product vision and developing the roadmap to achieve it.
• Monitor browser/mobile app funnel performance data in Adobe Analytics to understand customer experience/pain points; expanded tagging in flows from simple page level visits to field level interactions.
• Drive team’s A/B testing: setting strategy, performing qualitative/qualitative analysis, formulating hypotheses, executing, and analyzing results. Selected to assist in USCD A/B testing training to increase.
• Ensure highly regulated Paycheck Protection Program, and Small Business Credit Line Increase products abide by frequently changing regulations, partnering closely with Legal and Compliance teams to drive required.

New York, New York, US

• Managed the Digital Payments and Lending program, ensuring teams complied with Risk/Controls, Governance, Fraud, and Operations requirements through regular checkpoints and release monitoring.
• Led Program Management team’s tech hours reporting. Automated report generation; produced executive level reporting which tracked hours submitted by all US Consumer Digital tech teams and compared them to project level.

New York, New York, US

• Provided reporting and analysis for a recently launched (<1year) installment lending product (Flex Loan). Reported on sales, marketing, digital, and P&L metrics, analyzing data from: finance, marketing, digital, and.
• Automated report preparation, prior process required manually updating hundreds of formulas, updated the sheets to calculate automatically. Collaborated with analytics team to create a dashboard to present data to.

Washington, District Of Columbia, US

• Analyzed travel spend, identified $2M (10% of total) of potential savings realizable through changes to program.
• Researched capabilities and potential suppliers of contract analysis artificial intelligence tools; presented VP / Chief Procurement Officer with recommendations for how implementation can save 20-60% of contract.

• Apprenticed with serial entrepreneur at small consumer products company, accountable for ensuring $50K-150K of products shipped weekly without incident, addressing any issues arising from sales, logistics, or warehouse.
• Cultivated strong relationships with retailer customers, such as Amazon, Walmart and Wayfair, from acquisition to onboarding to optimization of sales. Further developed relationships through site visits and trade shows.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Arts - Ba