Jesse Slocum Email & Phone Number

Phoenix, Arizona, United States

Verra Mobility bought Redflex

o Setup and manage Meraki Cloud Switches and AP’so Basic network troubleshooting and PaloAlto Managemento AWS management from setup to maintenanceo Assisted in the setup and deployment of IaC via Terraform/Bitbucketo Setup and maintained multiple AWS Workspace deploymentso Management of LiquidFiles system for Company Filedrop processeso Management of Mimecast deployment between O365 and Mimecast Content Discovery Company Compliance Trainingo Brivo Security Badging managemento EagleEye Networks Security Camera managemento Some Freshdesk portal management

o Build custom Windows OS via nTLite for production useo Build custom JIRA projects for asset managemento Build custom JIRA projects for Change Management Boardo Create and Maintained JIRA projects and workflowso Provide onsite/remote technical support to end users and serverso Support and Administrate Server 2000, 2003, Server 2008, Server 2012, 2016, Windows 7, Windows 8, Windows 10, Microsoft Suite Applications 365 AD account management Exchange Server 2010 management Exchange Server 2016 management Group policy management O365 Teams managemento Troubleshoot and repair desktop and laptop systemso Created and maintained BOMGAR remote access system/servero Created custom installers/policies for ESET products for both Server and Desktop deploymentso Setup and Maintained Intune deployment and Company portal applicationso Setup of SharePoint Migration Manager between on-prem to O365o Maintained SCCM and software deploymentso Setup and management of Okta integrations with multiple domains and custom Okta applications for SSO useo Create and deploy servers and VDI within VMwareo DUO Security management (New users to importing custom YubiKey tokens)o Setup and manage PagerDuty deploymento Mantis ticket system managemento TeamViewer account and user managemento CodeTwo email signature management

o Skillfully answered up to 17 calls per day, successfully closing out and resolving up to 180 emails per day. Recognized consistently by senior management for exemplary and prompt customer serviceo Monitor and administrate 811(dig) tickets for multiple stateso Maintain/Monitor/Setup of MFA tokens thru DUO

o V1 - Process and verify incoming incidents to ensure that a valid violation occurredo V2 – Search and obtain information from various DMV and data entry into the appropriate fields into SmartOPSo QA – Verify the previous two procedures were done correctly and modify or restart before accepting for police review and approvalo V1, V2 and QA for TX, FL, CA, NY, WA, OR, AZ

o Provide onsite/remote technical support to end users and serverso Support and Administrate Server 2003, Server 2008, Server 2012, Windows 7, Windows 8, Microsoft Suite Applications 2007/2010 AD account management• Create/Disable/Security permissions/Reset Passwords Exchange Server 2007 management Group policy management Setup and manage WAPo Troubleshoot and repair desktop and laptop systemso Basic network troubleshooting and 568A Cabling (CAT 5)

o Technical orientations to new hireso Patient document management through EMRo Support and Administrate Office 2007/2010, Exchange Server 2003, XP, Windows 7, DocuTAP, DameWareo Troubleshooting and repairing desktop and laptop systemso Basic network troubleshooting and 568A Cabling (CAT 5)o Remote I.T. Support to satellite facilities as well as on site support

o Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security, and use of software. o Maintain support ticketing system (Spiceworks)o Patient document management through EMR programo Support and Administrate XP, Windows 7, Server 2003, Server 2008 Operating Systems, AllMeds, Centricity, VeraSMART, Avaya IP Office, e-IVR, C-ARM, eFilm, BrightBlue, DameWare, Microsoft Office Suite Applications 2003/2010, VMwareo Troubleshooting and repairing desktop and laptop systemso Basic network troubleshooting and 568A Cabling (CAT 5)o Remote I.T. Support to satellite facilities as well as onsite supporto Monitor and Administrate Backups and Disaster Recovery solutions (Symantec Backup Exec)o Manage and supported Print Server

o Created “New Hire” welcome package and deployment procedure Technical orientations to new hires and studentso Create and maintain support ticketing systemo ANGEL Online education platform experience both user and administration levelo Experience with Microsoft Office Suite applications, Exchange Server 2003, 2008, XP, Windows 7, Server 2003,o Troubleshooting and repairing desktop and laptop systemso Basic network troubleshooting and 568A Cabling (CAT 5)o Provide instruction employing multiple learning style applications o Multi-cultural sensitivity applied in all aspects of correspondence/communicationo Support employees with any I.T. related issueso Liaison for communications between departments and within the student body of a vocational collegeo Mentoring and work ethic education through modeling to fellow employeeso Managed Contract and relations with Dell Support for replacement parts

o Controlled access to government facility o Monitored alarm system and notified personnel of alarms as needed o New hire orientations and training o Created and implemented a new time sheet as well as daily log and documentation to be used by all security officers

o Provided gate access security for high end real-estate communityo Kept access control logs

o Provided a range of onsite security typically during nonbusiness hours Ranging from apartment complexes to fuel depots and construction siteso Created hourly log sheets of activity

o Basic Training General discharge due to medical reasons at the time Everything from combat training to first aid and response

A+, Net+ And Security+, Computer Science

Received Certificates of Completion for all three courses

Information Technology

Aos, Medical Specialties

Activities and Societies: First Ever "Work Study"

Lmt, Health And Wellness, General