Jesse Slocum Email & Phone Number

Phoenix, Arizona, United States

Verra Mobility bought Redflex

o Setup and manage Meraki Cloud Switches and AP’so Basic network troubleshooting and PaloAlto Managemento AWS management from setup to maintenanceo Assisted in the setup and deployment of IaC via Terraform/Bitbucketo Setup and maintained multiple AWS Workspace deploymentso Management of LiquidFiles system for Company Filedrop processeso Management of.

o Build custom Windows OS via nTLite for production useo Build custom JIRA projects for asset managemento Build custom JIRA projects for Change Management Boardo Create and Maintained JIRA projects and workflowso Provide onsite/remote technical support to end users and serverso Support and Administrate Server 2000, 2003, Server 2008, Server 2012, 2016.

o Skillfully answered up to 17 calls per day, successfully closing out and resolving up to 180 emails per day. Recognized consistently by senior management for exemplary and prompt customer serviceo Monitor and administrate 811(dig) tickets for multiple stateso Maintain/Monitor/Setup of MFA tokens thru DUO

o V1 - Process and verify incoming incidents to ensure that a valid violation occurredo V2 – Search and obtain information from various DMV and data entry into the appropriate fields into SmartOPSo QA – Verify the previous two procedures were done correctly and modify or restart before accepting for police review and approvalo V1, V2 and QA for TX, FL, CA.

• o Provide onsite/remote technical support to end users and serverso Support and Administrate Server 2003, Server 2008, Server 2012, Windows 7, Windows 8, Microsoft Suite Applications 2007/2010 AD account management
• Create/Disable/Security permissions/Reset Passwords Exchange Server 2007 management Group policy management Setup and manage WAPo Troubleshoot and repair desktop and laptop systemso Basic network troubleshooting and.

o Technical orientations to new hireso Patient document management through EMRo Support and Administrate Office 2007/2010, Exchange Server 2003, XP, Windows 7, DocuTAP, DameWareo Troubleshooting and repairing desktop and laptop systemso Basic network troubleshooting and 568A Cabling (CAT 5)o Remote I.T. Support to satellite facilities as well as on site.

o Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security, and use of software. o Maintain support ticketing system (Spiceworks)o Patient document management through EMR programo Support and Administrate XP, Windows 7, Server 2003, Server 2008.

o Created “New Hire” welcome package and deployment procedure Technical orientations to new hires and studentso Create and maintain support ticketing systemo ANGEL Online education platform experience both user and administration levelo Experience with Microsoft Office Suite applications, Exchange Server 2003, 2008, XP, Windows 7, Server 2003,o.

o Controlled access to government facility o Monitored alarm system and notified personnel of alarms as needed o New hire orientations and training o Created and implemented a new time sheet as well as daily log and documentation to be used by all security officers

o Provided gate access security for high end real-estate communityo Kept access control logs

o Provided a range of onsite security typically during nonbusiness hours Ranging from apartment complexes to fuel depots and construction siteso Created hourly log sheets of activity

o Basic Training General discharge due to medical reasons at the time Everything from combat training to first aid and response

A+, Net+ And Security+, Computer Science

Received Certificates of Completion for all three courses

Information Technology

Aos, Medical Specialties

Activities and Societies: First Ever "Work Study"

Lmt, Health And Wellness, General