Jesse Smith Email & Phone Number

Orocovis, Puerto Rico

Consulting for application development management on mobile and web platform.

Columbus, Ohio Area

I am currently managing the development of our new mobile application with an open backend API to provide other companies within the Evercommerce portfolio to BYOB (Bring Your Own Backend). I work closely with the members on the Mobile Development Team to maintain both our existing desktop and mobile applications, and develop our new Mobile Application to work across Salesforce Lightning and Salesforce Classic. I also creates and manages PBI’s in Azure Dev-Ops for new design-build projects to enhance our product and squash bugs. I am also responsible for the UI/UX design, this means I see the product through it's concept, planning, development, testing, and launch phases (it's very exciting!). I hope to continue to do projects in the future working with teams of developers to bring new application ideas to market.

Newark, Ohio

Roles and responsibilities were that of a Systems Administrator as well as support. Configured images for laptops at a healthcare facility to maintain HIPAA compliance. Daily use of imaging server, active directory management, and Cisco's Meraki MDM along with Apple's DEP. Maintained over 500 devices (lapops, phones, and desktops) and kept up to date with the latest security trends. We also had multiple on-site servers and ran 2 sets of backups daily with a weekly backup off-site.

Newark, Ohio

Roles and responsibilities were to train employees on how to adapt to new procedures, accurate information logging, and troubleshooting new issues and repairs with the latest mobile technology from tablets to cell phones as well as from hardware to software. Strong understanding of technology and troubleshooting. Excellent customer service and personal skills to make clients comfortable and help them understand exactly what the services we were doing for them covered. Dealt with many business owners who exclusively chose to have their mobile devices repaired at our store.

Columbus, Ohio

Key role in training and consulting home remodeling business owners on how to effectively use a CRM based out of Salesforce to manage employees, track sales, generate new leads, and drive business. Accomplished by multiple 1 hour sessions throughout the week to train their staff and themselves on industry best practices and models. Worked back-end in our system to code HTML email templates and set up workflows and triggers to create unique sets of rules and tasks for each company. Close interaction with some of the nation’s largest home remodeling business owners on a daily basis.

Heath, Ohio

Assisted customers in choosing the device best fit for their lifestyle. Sold cell phones, accessories (cases, screen protectors, bluetooth devices, etc.) tablets, home phone service, and mobile broadband systems. Exceeded quota each month for sales as well as customer satisfaction reviews.

Heath, Ohio

Building good rapport with clients to assess the technology needed at the best price to accomplish what they desired. Used Best Buy training and sales structure to better communicate and understand the customer and build relationships with them. Shared knowledge of cellular technologies to individuals looking to find the best carrier, plan, and device for their families and friends. Provided phones from multiple carries and had access to dealing with corporate level support to provide the customer with a good experience.