Jesse Rowe Email & Phone Number

Washington, United States

Washington, United States

• Lead Production and Operations team to support multiple websites (support.microsoft.com, privacy.microsoft.com).
• Performed trainings for multiple teams in newly adopted tools.
• Helped drive migration efforts into new CMS.
• Functioned as SME user of new CMS tool launched.
• Worked closely with Engineering and Localization stakeholders to identify and resolve issues.

Washington, United States

• Took over ownership of full team in addition to my previous responsibilities.
• Managed team budget and monthly finance reporting.
• Created and ran quarterly business reviews with client.
• Production and operations SME for CSS, HTML, CMS management, task management, stakeholder communication, and KPI reporting.
• Lead for multiple migration efforts into and out of CMS; including project planning, resource management and task creation/assignment.
• Perform resource management and set priorities for team to meet deadlines and milestones.

Redmond, WA

• Managed team transition out of Insight Global to Lionbridge with no impact to service or supported projects.
• Function as team lead for Production services in Redmond, Mumbai and Beijing.
• Managed pipeline between CMS and localization team, partnering closely to improve workflows and mitigate blocking issues.
• Drove onboarding of projects; assist with setup and configurations for multiple websites, and help do initial training of offshore Production teams.
• Create documentation and training videos for both Redmond and offshore producers (Mumbai and Beijing) in multiple processes to support partner teams and stakeholders.
• Drive coordination and requirements with Design, Localization and Engineering partner teams for new and existing projects.

Redmond, Washington, United States

• Took over leadership of team until the end of Insight Global's contract.
• Met regularly with business owners to set team priorities.
• Provided guidance to team members when issues arose.
• Continued my existing responsibilities and maintained high levels of service through contract transition.

Redmond, Washington, United States

• Supported multiple websites with publishing, troubleshooting and localization services.
• Trained new team members and managed documentation on best practices and correct process.
• Supported Microsoft FTEs in building and managing content.
• Provided user acceptance testing for new features in tools being developed.
• Resolved content bugs in both HTML and CSS.
• Built and launched new websites to promote new Microsoft initiatives.

• Completed transition of McGraw’s web service and backend data needs to a hosted 3rd party solution
• Spearheaded both solo and team projects to create custom websites and tools
• Designed, developed, and/or launched both large and small websites using a variety of technologies; examples:○ http://www.fcihc.com ○ http://www.mcgrawrealtors.com

Tulsa, Oklahoma Area (Telecommute)

• Oversaw team of developers to design, develop and maintain various web tools (internal and external) used by stakeholders to manage properties using ASP, PHP, Access, HTML, CSS, and JQuery
• Gathered stakeholder requirements, designed features to meet those needs; created technical specs for developers
• Developed both local and web based processing applications for record keeping and XML feed production
• Facilitated communication between technology partners as the main point of contact (Zillow, Trulia and others)

Bucerias, Mexico

• Ran online marketing and promotions for two businesses, increased sales through developing web presence
• Created a number of working and functional test sites for small business owners in the Puerto Vallarta area.
• Designed and created menus, logos, banners, flyers, tickets and more for multiple businesses

Sammamish, WA

• Developed new features and performed content updates to the city website http://ci.sammamish.wa.us as well as other internal websites using C#, HTML, CSS, SQL, PHP and JavaScript
• Developed features, debugged, updated content and maintained internal and external city websites
• Ran government access TV station (also in charge of recording and editing city council meetings)
• Completed city's traffic camera pilot project (http://ci.sammamish.wa.us/tools/TrafficSahalee.aspx)
• Provided technical advice to the city on topics related to WWW policies and practices

Bachelor'S Degree, Web/Multimedia Management And Webmaster

Bachelor Of Arts (B.A.), Website Design/Programming