• Lead Production and Operations team to support multiple websites (support.microsoft.com, privacy.microsoft.com).• Performed trainings for multiple teams in newly adopted tools.• Helped drive migration efforts into new CMS.• Functioned as SME user of new CMS tool launched.• Worked closely with Engineering and Localization stakeholders to identify and resolve issues.

• Took over ownership of full team in addition to my previous responsibilities.• Managed team budget and monthly finance reporting.• Created and ran quarterly business reviews with client.• Production and operations SME for CSS, HTML, CMS management, task management, stakeholder communication, and KPI reporting.• Lead for multiple migration efforts into and out of CMS; including project planning, resource management and task creation/assignment.• Perform resource management and set priorities for team to meet deadlines and milestones.• Meet with stakeholders to understand business needs and coordinate upcoming work, turning conversations into actionable specs to execute against.

• Managed team transition out of Insight Global to Lionbridge with no impact to service or supported projects.• Function as team lead for Production services in Redmond, Mumbai and Beijing.• Managed pipeline between CMS and localization team, partnering closely to improve workflows and mitigate blocking issues.• Drove onboarding of projects; assist with setup and configurations for multiple websites, and help do initial training of offshore Production teams.• Create documentation and training videos for both Redmond and offshore producers (Mumbai and Beijing) in multiple processes to support partner teams and stakeholders.• Drive coordination and requirements with Design, Localization and Engineering partner teams for new and existing projects.• Used Power BI to create a KPI reporting dashboard powered from a VSO task query.

• Took over leadership of team until the end of Insight Global's contract.• Met regularly with business owners to set team priorities.• Provided guidance to team members when issues arose.• Continued my existing responsibilities and maintained high levels of service through contract transition.

• Supported multiple websites with publishing, troubleshooting and localization services.• Trained new team members and managed documentation on best practices and correct process.• Supported Microsoft FTEs in building and managing content.• Provided user acceptance testing for new features in tools being developed.• Resolved content bugs in both HTML and CSS.• Built and launched new websites to promote new Microsoft initiatives.

● Completed transition of McGraw’s web service and backend data needs to a hosted 3rd party solution● Spearheaded both solo and team projects to create custom websites and tools● Designed, developed, and/or launched both large and small websites using a variety of technologies; examples:○ http://www.fcihc.com ○ http://www.mcgrawrealtors.com

● Oversaw team of developers to design, develop and maintain various web tools (internal and external) used by stakeholders to manage properties using ASP, PHP, Access, HTML, CSS, and JQuery● Gathered stakeholder requirements, designed features to meet those needs; created technical specs for developers● Developed both local and web based processing applications for record keeping and XML feed production● Facilitated communication between technology partners as the main point of contact (Zillow, Trulia and others)

● Ran online marketing and promotions for two businesses, increased sales through developing web presence● Created a number of working and functional test sites for small business owners in the Puerto Vallarta area.● Designed and created menus, logos, banners, flyers, tickets and more for multiple businesses

● Developed new features and performed content updates to the city website http://ci.sammamish.wa.us as well as other internal websites using C#, HTML, CSS, SQL, PHP and JavaScript ● Developed features, debugged, updated content and maintained internal and external city websites ● Ran government access TV station (also in charge of recording and editing city council meetings)● Completed city's traffic camera pilot project (http://ci.sammamish.wa.us/tools/TrafficSahalee.aspx)● Provided technical advice to the city on topics related to WWW policies and practices