Jesse Logan Packaree Email & Phone Number

Durban, Kzn, Za

United Kingdom

Head of I.TManages I.T Infrastructure & Applications Internationally specializing in Operations & Project Management.Works with Leadership Team to set SLA criteria for the availability and performance of the Global IT Network.Maintains a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational servicesManages I.T Dept / I.T Project Management Globally.Provides technical support & guidance/ISO Management.Provides ITIL Service disciplines, covering Incident, Problem and Change Management.Provides support on Cisco remote device mgt, Firewall and Routers support and administration.Establishes standards and best practices for managing internal infrastructure, network, devices, applications.Implement policies/ to improve the quality and efficiency of support.Responsible for overall system & applications security /uptime.Responsible for day-to-day system administration, including system backups.Responsible for management of the rollout, maintenance and support.Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.Ensures delivery of individual and team projects allocated within aggressive delivery times.Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.Monitors business critical processes and systems.Installs, configures and supports new systems and infrastructure.Plan and implement upgrades needed to maintain service levels.Develop and lead the replacement of hardware and software at end of life.Conducts PEN testing and analysis of all components of aspects of infrastructure.Maintains systems uptime consistent with Business goals and metrics.Works closely with the HR & Business Ops teams to ensure comprehensive onboarding & offboarding processes for team members.Identifies opportunities to simplify IT operations.

 Manage IT Infrastructure, Software Applications & Technical service delivery B2B. Manage daily running of Systems ,Devices, Network Infrastructure & Data Solutions across clients & 650 + Users, 100 + servers  IT Project Management -plan project Scopes, Roadmaps , Tracking ,Closure, Budgets / Agile . Team Leadership / Technical Support. Manage Support Call Centre. Senior Technical Support specialist to Maintain & Manage IT Applications, Systems & Infrastructure Liaise with Stakeholders, I.T Teams , PMS, SDMS, & 3rd party vendors. to resolve Support incidents.  Ensures High Level Support , escalations , resolutions. Service Delivery for corporate clients. Customer Relationship Building. Facilitate upgrades on IT Projects. Procurement of Cloud and VM solutions. Seek new clients /Grow business. Manage Products + Solution Sales. Team Management , User incident resolution, support , installations ,maintenance. Motivate , encourage Teams , facilitate training , mentorship and guidance.Maintaining existing Infrastructure, Systems, Support , Upgrades , Monitoring , Scaling. Specialist on Block chain/Crypto/Fintech/Metaverse technologies.  Manage Governance , Policies, Building/Planning/Designing/Costing/Implementing/Delivery of Software/Infrastructure Solutions for branch and sites /SLAs/OLAS/KPIS Specialist in SDLC/PM/DEV/IS/ IT/Software/Prinergy/Adobe Software and Print Production Workflows Software’s/Hardware/Networking. Trained in Belgium/Spain/France/India/SA Training Local and Overseas Staff. Kodak Specialist Prinergy ,Workflows,Epsons EFI ,RIPS Keeping Strong Client Relations Quality Control on /QOS/VOIP/LAN/WANS/ISPS Strategic Planning/Cost Efficiency to Business Training Staff Management  Networking , ESXI , Vmware ,Cloud , Azure & Veam Software , Blockchain , EST AV Administration Analyst/Quoting/Invoicing/Reporting/Budgets Data Management/Backup Procedures/ERP MS Office (Administration)

Manage all IT Infrastructure and Applications for 6 Branches of ACDC Dynamics 600 + Users.Project manager for building IT infrastructure for new Retails / Franchises. Server Room Setup’s and Maintenance of all Equipment.Daily User support Help desk ticket resolutions /Team / Stakeholder/ SLA Management.

Onsite IT Engineer.Administrator of company’s network / Infrastructure / DevicesProvide technical support to 100 + users

Networking, hardware, Server, software Installations .Working in a team to support client IT infrastructure.

It Diploma - Engineering International Ise/ Cp

Aws Business Operations Management, Operations Management

Project Management

Bachelor'S Degree, Mathematics,Physics,Science,Accounting,English,Afrikaans

Activities and Societies: IT,Physics,Maths Expos. Head of debate team.Captain of the volleyball and cricket team. President of the RCL.