Jesse Johnson Email & Phone Number

Helping people with their money matters everyday. On top of performing transactions, I'm dedicated to identifying opportunities to improve our membership's financial wellbeing: whether that be introducing them to our online platform, our different products, or various resource centers and team members. The ultimate goal is to connect people with the right opportunity, resource, or team member that can further their financial life.

French Lick, Indiana

Oversee two resort properties totaling 686 rooms, with a mix of group, casino, and leisure business; driven to achieve the right mix of business through maintaining the appropriate hotel room rates, stay restrictions, and room inventory through the various distribution channels; provide occupancy forecasts on a weekly basis; managing and reviewing recommendations and strategies in EzRMS; developing, interpreting, and communicating reports to relevant stakeholders; data visualization, querying, and exploration with Excel PowerQuery and DAX functions.Other main responsibilities include budgeting for room revenue, room nights, and average rate; systems troubleshooting; help to train associates as needed in relevant systems; and various other roles related to ongoing management of our systems.Systems utilized: EzRMS (revenue management system), LMS (PMS software), Synxis CRS, TravelClick's iHotelier platform, Rate360

French Lick, Indiana

Commit to exceeding guest expectations, through supervision of immediate staff and providing anticipatory guest service; train staff in their respective role and aid staff in daily activities; review reservations for accuracy; correct, at times complex, billing issues; assist Resort Revenue Manager with tasks relating to inventory management in iHotelier and Synxis CRS; assist in Food & Beverage, Housekeeping, Retail, and Bell & Valet Services

West Baden Springs, Indiana

Ensure that guest expectations are exceeded, through anticipating guest wishes, complimentary room upgrades, surprise amenities, suggestions for restaurants and activities; handling, at times complex, billing issues in an efficient, professional manner; assist in Food & Beverage, Housekeeping, Retail, and Bell & Valet Services as needed

Fort Wayne, Indiana Area

Began as a Utility Worker, working in various roles relating to the back-of-the-house portion of events: event setup, event tear down and clean up, food and equipment deliveries, and minor food preparation at off-site locations. This role gave valuable teamwork skills and showed the benefits of solid communication.Promoted to Dishroom Coordinator November 2010: led a team of 3 to 4 individuals each work night; exposure to time management and communication in coordinating the work flow of china, glass, and kitchen ware used in the production of off-site and on-site events, often totaling more than 300-400 or more total guests on a weekend night

Hospitality And Tourism Management Bachelor Of Science (B.S.), French Language And Literature (Minor), 4.0

Activities and Societies: Hospitality Management Association, Phi Kappa Phi

Education record

Pursuing Cybersecurity certificate