Jess Gavin Email & Phone Number

• Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our client’s policies
• Handle a high volume of incoming calls in a prompt and professional manner
• Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
• Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
• Meet & adhere to attendance and schedule, production and performance metrics, and quality goals
• Maintain complete and accurate documentation of leaves within our proprietary database

• Create, manage and grows business presences across social media channels, including, but not limited to blogs, Twitter, Facebook, Google+, Pinterest, LinkedIn, YouTube and Instagram.
• Collaborate with clients to develop plans and parameters for corporate social media strategies. Determine objectives, establish what needs to be accomplished and define how it will be done.
• Create, implement and manage different social media campaigns such as contests, promotions etc.
• Ensure accounts are updated on a daily basis and that messaging is timely and relevant. This also includes using social media tools (i.e., Tweetdeck, Hootsuite, etc.) to schedule tweets to appear overnight and on.
• Engage in dialogue and monitor customer issues. Monitor the internet for any customer feedback positive or negative. Respond to all feedback to give customers the best possible customer service experience.
• Train clients who prefer to be self-sufficient in handling their own social media.

Provided an interface between Amazon and their business partners.Helped new sellers get on-boarded on the Amazon selling platform.Provided timely and accurate operational support to merchants selling on the Amazon platform.Addressed chronic system issuesProvided process improvementsDeveloped and recorded internal documentationContributed to a team.

Grantville, PA

• Recruits, hires, and trains and manages all hotel staff
• Approves time and attendance records, ensuring employees are clocking in and out properly. Ensures employees acknowledge / approve that all hours worked have been recorded
• Conducts performance reviews for team members and follows progressive disciplinary process to correct team member performance deficiencies.
• Develops, administers, and reviews property revenue and expense budgets each day.
• Authorizes direct bill accounts and monitors the administration of Accounts Receivable. Maintains RevPar to target by controlling discounts and ensures guest payments are made on time.
• Responsible for knowing property emergency procedures, OSHA Workplace Standards, and ensures all team members are trained to act in a safe manner at all times and what to do in the event of an emergency or accident at.

Hazleton, PA

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
• Coordinates the delivery of guest services by other hotel departments and outside businesses.
• Process all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the OnQ System.
• Assist guests upon arrival and handles check-in procedure swiftly and accurately.
• Maximizes room revenue and occupancy levels through suggestive selling.
• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to the guests.

Darby, PA

• Showed prospective tenants apartments and explained occupancy terms.
• Investigated tenant complaints concerning malfunctions of utilities or furnished household appliances or goods, and inspected vacated apartments to determine need for repairs or maintenance.
• Arranged for and scheduled general apartment maintenance including but not limited to: plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work.
• Resolved tenant complaints concerning other tenants or visitors.
• Arranged for services, such as trash collection, extermination, or carpet cleaning.
• Cleaned public areas of building.

Pottstown, PA

• Managed and motivated a team to increase sales and ensure efficiency.
• Oversaw stock levels and making key decisions relating to the constant demands of stock control and management.
• Analyzed sales figures and forecasted to ensure the maximization of sales and profit.
• Analyzed and interpreted trends to facilitate planning.
• Dealt with staffing issues, interviewed potential staff, conducted appraisal and performance reviews and organized training and development.
• Ensured standards for quality, customer service and health and safety are met.

• Followed corporate guidelines for opening and closing store to ensure proper controls were utilized.
• Used communication skills to supervise associates, train new associates, resolve schedule conflicts and provide excellent customer service.
• Was responsible for making bank deposits, processing credit applications and maintaining cash register accuracy on the Encore system to calculate store figures and verify bank deposits.
• Created visual displays by utilizing knowledge of retail marketing to increase sales while working with guidelines from the corporate office.
• Developed areas for outreach advertising.

• Created promotions and advertising for newspapers and radio.
• Solicited and maintained business relationships with new and used car dealerships, banks, credit unions, charities and municipalities.
• Interviewed, hired and supervised teams of drivers and junior account executives.
• Tracked and reimbursed employee expenses and oversaw employee-management relations.
• Represented the interests of dealerships, banks and credit unions at auction.
• Facilitated the pick up and delivery of vehicles.

Internet Marketing

Professional Communications And Emerging Media