Crisplant - 7 years● Responsible for managing internal/external flow of work● Assist Area Manager with the daily management of department duties including, allocating labor, leading meetings, assigning job duties, and building communication.o Responsible for daily execution to safety, quality, customer experience and productivity goals.o Responsible for staffing assignments and adjustments to meet daily demand forecast goals.o Responsible for continuous process improvement initiatives including 5S, kaizen, and PDCA strive cycle.● Create and maintain staffing rosters, job assignments, and rotations for 30 – 250 associates. ● Created and implemented current box configuration layout and sorter chute configurations utilized across all shifts. Strive cycle for boxing layout resulted in annual savings of $200,000.● Backup Flow Meister to include coordinating workflow and staffing moves for entire Outbound operations. ● Senior Lead Process Assistant – Develop seasonal Process Assistants during PeakICQA - 10 months ● Directed group of 10 – 70 people including Tier 3 associates to include the following: job assignments, leading meetings and safety talks, rotations, time on task, productivity, and monitored completion of research tasks by Tier 3 roles.● Created weekly random cycle count to report Inventory Record Defect Rate (IRDR) to Corporate.● Created and managed various cycle count processes to guarantee that a full wall to wall inventory count of the FC was completed.● Created and maintained system of logs for cycle counting to ensure standard work on all ICQA shifts.● Trained associates on the following roles within ICQA: cycle count, Amnesty, Damages, goldfish grading for Warehouse Deals, and customer returns. ● Trained other leadership roles within the FC to participate in ICQA focused activities. ● Responsible for running the shift with split manager coverage during peak.

● Job title also included Process Assistant responsibilities including staffing moves, leading meetings, and assigning tasks.● Responsible for pre-planning weekly staffing for ICQA roles for the entire night shift based on allotted budget provided by the Operations Manager.● Responsible for Top 150 research and specific IRDR research to report to Corporate.● Responsible for all night shift Outbound premium shipment process coordinating for Peak 2005o Included training associates to problem solve premiums in each process patho Coordinating efforts between Outbound departments● Provided additional training to problem solvers for various Outbound departments including training a Research Specialist for ICQA.

● Internal customer service to include processing problem shipments, problem ASINs, and inventory discrepancy issues. ● Point of contact for Network Customer Service repso Expediting/white glove shipping orders as directedo Verifying product functionality/accuracy for potential replacements● Direct and written contact with Network CS reps and customers● Responsible for Free Replacement (WAFR) and Customer Return (WACR) research● Reported directly to Operations Manager for ICQA and to Senior Ops during six-month period without a manager. Additional responsibilities included:o Point of contact for department on all communications from managemento End of year metric reporting for ICQA and Vendor Returnso Managed Vendor Returns workload process and staffing

● Performed inventory cycle counts including year-end specialty counts for specific vendors● Operated PIT to count reserve inventory● Responsible for manual inventory adjustments● Trained associates on manual inventory adjustment process● Processed customer returns, vendor returns, and destroy items

- Assigned to work at Amazon.com fulfillment center.- Worked various roles as needed including inventory staging, customer order processing, loading packages on trailers, and housekeeping/setup.

- Worked as grocery bagger and cashier.- Trained to work as customer service desk support with additional responsibilities: - Opening and closing store. - Reconciling cash drawers. - Cashing checks. - Handling returns. - Preparing the nightly deposits of up to $15,000. - Coordinating breaks and staffing coverage during the shift. - Completing nightly balance sheet of all transactions and troubleshooting any discrepancies.