- Assist in research and implementation of new data warehouse for community wellness data- Creation of PowerBI reports for internal use and external stakeholders- Assist in research and implementation of The Friendship Bench, a community mental health intervention program- Creation of materials for internal and external use for The Friendship Bench program

- Manage ticket queue to streamline the processing of internal inquiries and external client troubleshoot requests- Create and update client data mappings within Altova MapForce- Collaborate with support teams and IP associates to develop data migration processes and resolve data removal issues- Migrate, organize, and monitor healthcare data for clients- Create client documentation outlining onboarded data- Track team metrics and guide associates in meeting and exceeding department expectations- Develop materials for continuing education and new hire onboarding- Assist with integration activities as a part of the acquisition by Oracle

- Dual support role for Proprietary Code Standardization and Data Integration teams- Review proprietary client codes and industry standard documentation to ensure accurate medical terminologies utilized- Lead for all Proprietary Code Standardization project requests and management- Assist in evaluating code mappings for potential enhancement - Assist in creating namespace codes for clients- Collaborate with support teams and IP associates to investigate terminology and code mapping issues, internally and externally, and determine opportunities for improvement- Execute and maintain data migration for clients- Investigate and resolve client data upload issues- Collaborate with support teams and IP associates to develop data migration processes and resolve data removal issues- Create and maintain client documentation regarding their onboarded data

- Assisted clients in federation with SAML 2.0 and OpenID 2.0 identity providers- Educated clients on authentication and authorization strategy within HealtheIntent- Created client-facing presentation and documentation on Identity Management within HealtheIntent- Created internal documentation on Identity Mangement workplan for new HealtheIntent clients- Point person for all Identity Management support issues for all HealtheIntent clients- Collaborated with other support teams and IP associates regarding user authentication and authorization issues

Team Lead, Sr Technical Solution Analyst - HealtheIntent Support (March 2017 - Present)- Onboard and train new Tier 1 - Support associates- Create and organize knowledge transfers for Tier 1 - Support regarding the HealtheIntent platform- Create client-facing and internal presentations and documentation on transitioning clients from consulting support to the HealtheIntent support team- Liaison between consulting and HealtheIntent support team for preparing and transitioning clients to the support team- Work directly with engineering as Tier 2 – Support to investigate and resolve both client and internal HealtheIntent issues- Tier 2 – Support point person on Proprietary Code Standardization, Clinical Design and HealtheCare issues within HealtheIntentSr Technical Solution Analyst - HealtheIntent Support (March 2016 - March 2017)- Create client-facing presentation and documentation on transitioning clients from consulting support to the HealtheIntent support team- Create internal documentation on the process of moving clients over to working directly with the HealtheIntent support team- Lead presentations to align clients with the HealtheIntent support team- Liaison between consulting and HealtheIntent support team for preparing and transitioning clients to the support team- Work directly with engineering as Tier 1 – Support to investigate and resolve both client and internal HealtheIntent issues- Tier 1 – Support point person on Proprietary Code Standardization, Clinical Design, HealtheCare, Ancillary Design and Personnel/Security issues within HealtheIntent

Consultant - Population Health Continuous Consulting (August 2015 - March 2016)- Point person for Advocate Physician Partners issue resolution - Liaison between clients and engineering for reporting and resolving client reported issues- Supported clients post-implementation within Cerner’s HealtheIntent platform- Assisted in creation of new associate onboarding process and mentoring program - Created a knowledge base site for associates to post questions, answers and issues concerning Population Health Analyst - HealtheRegistries (April 2015 - August 2015)- Facilitated client testing and training events- Provided in-depth solution and venue knowledge, in accordance with Cerner standards- Assisted in creation of new associate onboarding process and mentoring program - Collaborated with clients and project team in current state analysis of department workflows- Created client education materials

- Lead Cerner associates as both a Team Lead and Optimization Lead on client conversions- Facilitate client conversions to educate end users at the elbow- Teach clients and Cerner associates how to use Cerner solutions across the full portfolio of products- Ensure compliance with documentation control procedures in accordance with Cerner, ISO, FDA, and other regulatory agencies.- Design and implement training materials for associates, while leveraging instructional design knowledge across team

Oversee customer service office, provide patron support and handle phone inquiriesSupervise facility assistantsCoordinate and execute private events and ice rentalsResponsible for ticket sales and management of hockey gamesPrepare and serve concessions from the café

Continue with many of my internship duties as a volunteerWork with other volunteers to complete research and farm safety projects for the Department DirectorAssist in the planning and production of Progressive Agriculture Safety Days

Wrote press releases for news, upcoming events and achievements within the divisionOrganized registration, promotion and direction of Carle’s community CPR & First Aid classesConducted in-depth research to support current programs such as Certified Safe Farm and Emergency Action TubesAttended industry events and observed live farm site auditsAssisted the Director with daily office dutiesCompleted 350+ hours of Health & Safety experience

Assist in the sale of merchandise to the University of Illinois communityResponsible for keeping sales floor clean and organizedKeep excellent rapport with customers Facilitate online orders and book buy-backs

Assisted in the completion stage of a residential/commercial complex projectKept job site clean and organized and also performed final checks

In charge of the pre-sale of products and scheduling of appointmentsHelped customers over the phone and in personMaintained vendor relationships and kept an excellent rapport with suppliers