Jessica E. Email & Phone Number

Experienced Administrative Assistant with a demonstrated history of working in the program development industry. Skilled in Administrative Assistance, Expense Reports, Microsoft Excel, Office Administration, and Spreadsheets. Strong administrative professional graduated from Lower Dauphin High School.

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  Statewide Assistant To Photo Id Management Team

  Uniquesource Products & Services

  Jul 2001 - Present - Mechanicsburg, Pa

  Current position in the Photo ID Department, state contracted with PennDOT since 1984 to operate the Driver and Photo License Centers across the state of PA, with 24 member agencieswho provide employment to more than 625 people with disabilities. The mission is to provide excellent customer service to the residents of Pennsylvania on issuing PA State Driver's License, REAL ID, or Identification Cards.Responsibilities include: Personal assistant to VP/Photo ID State Manager, support field staff of 13 District Managers and 2 Regional Managers on daily operations of the program. Team lead of managing 21 annual seminars and 6 PID team meetings, organizes events and outings for PID Team,conducts trainings, performs audits as needed at 102 driver license centers, calendar management for Vice President/State Manager, member of Leadership team, developed operational guidelines for office staff, established new hire procedures for member agencies, works directly with PennDOT staff on daily operations, processes liquidated damages and downtime reports, coordinates weekly virtual Microsoft team meetings, manages key control and alarm access to sites, responsible for weekly KPI reports to field staff, developed a tracking sheet for new hires and in the early stages of developing the Photo ID SharePoint program. Team leader for various committees.

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  Lower Dauphin High School

  Business Administration And Management, General