Jessica Lam Email and Phone Number
I am a graduate student at The University of Western Ontario pursuing a Masters in Applied Health Sciences, with a keen interest in health leadership. I am excited to take on roles that not only to foster constant growth, but one where I can contribute to a lasting impact in others’ lives. My undergraduate degree, completed at both Western and the National University of Singapore (NUS), has deeply broadened my perspective of healthcare and further challenged my current beliefs. I am interested in pursuing a career that focuses on prevention rather than treatment, and incorporates all aspects of health beyond simply biological. I want to take part in shifting our current healthcare system into one that is accessible and equitable to all.My current and former experiences within the healthcare setting have also contributed to my valuable knowledge and skill set. Working in various dynamics has allowed me to embrace adaptability as a strength and use it to my advantage.If you would like to get in touch, you can reach me at jessicalam1717@gmail.com or connect with me on LinkedIn.
My Physio Sports And Rehab Centre
View- Website:
- my-physio.ca
- Employees:
- 6
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Medical Office Manager And Client CoordinatorMy Physio Sports And Rehab Centre Apr 2024 - PresentHandle all incoming WSIB claim paperwork, billing, and appointment scheduling for patients Analyze company growth using Microsoft Excel to track Google reviews, patient bookings and therapist retention Manage patient records and invoices required by Vaughan Community Health Center (VCHC)Oversee general day-to-day responsibilities and delegate tasks to staff members to maximize productivity and accuracy Create monthly schedules that leverage each individual’s strengths, optimizing staff performance Collaborate with patients to develop a personalized treatment plan that incorporate various healthcare services and products tailored to their individual needsImplement health programs that improve patient flow and communication to ensure quality of careConduct interviews to build a strong team of skilled individuals, enhancing overall clinic operations
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Medical Office AdministratorAthletic Edge Sports Medicine Aug 2023 - Jul 2024Richmond Hill, Ontario, CanadaManage patient appointments through phone calls, emails, and the Jane and Juno softwareCollaborate with an array of medical professionals within the clinic to create individualized treatment plans, including chiropractors, physiotherapists, RMTs, etc.Promote clinic through social media platforms not only to educate and engage with patients but also to support company growth -
Patient Flow CoordinatorPrincess Margaret Cancer Centre May 2023 - Jun 2024Toronto, Ontario, CanadaHandle a variety of modalities within medical imaging including CT, MRI, X-ray, ultrasound, etc.Coordinate patient check-in procedures, verify charts results, and follow established medical protocols to ensure proper preparation Answer inquiries, address concerns, and direct patients to the appropriate departments Book, reschedule and cancel appointments through phone calls using Epic and Coral software Demonstrate a high level of professionalism and empathy when speaking with patients -
Host/ServerJack Astor'S Bar And Grill Sep 2023 - Mar 2024Vaughan, Ontario, CanadaOrchestrate front-of-house operations to elevate guest experiencesSkillfully manage guest flow by delegating tasks to others as the designated board runner/shift lead Took initiative to resolve any logistical challenges to ensure efficient and memorable dining experiences -
Cashier, Line Cook, ExpediterBtrmlk Sep 2021 - Dec 2022London, Ontario, CanadaAddress customer inquiries while simultaneously upselling products—resulting in daily revenues reaching up to $8,000+Cook, prepare, and expedite orders in a swift and timely manner, keeping station neat and organized at all timesOperate point-of-service (POS) food ordering system and maintain outstanding customer service during fast-paced, high-pressure hoursCommunicate clearly with team members to ensure accuracy of orders -
Event CoordinatorHealth Ethics, Law And Policy (Help) Lab, Western University Apr 2021 - Dec 2022University Of Western OntarioOrganize educational and social events for the team, school and community pertaining to different topics around health Promote events among students, via social media and emailEvents include seminars, career fairs, and research presentations on topics such as bioethics, health equity, biotechnology, etc. -
Optometric Assistant And ReceptionistDr. Zargar Eyecare May 2022 - Aug 2022Richmond Hill, Ontario, CanadaManuever various optical instruments and equipment in order to conduct a series of diagnostic testing on patients, including Retinal Imaging, OCT, Lipiscan and AutorefractorCoordinate doctors’ schedules and patient appointments in a well-organized and efficient manner, while simultaneously accommodating emergency patients based on severity and urgencySuccessfully manage invoices and third party billing, such as OHIP and private insurance, with a high degree of accuracy on the EvisionCare software Maintain clear and consistent communication with all patients, manufacturer companies, pharmacies, and healthcare specialists, such as ophthalmologists Foster a welcoming environment by providing patient-centered care -
Keyholder & SupervisorPi Co. Jun 2021 - Sep 2021Richmond Hill, Ontario, CanadaOversee the efficiency of staff members working as a team and orchestrate individuals based on their strengths, greatly reducing the wait time that customers must faceDeliver excellent customer service, which significantly boosts store revenue and builds loyal clientele Liaise with various third-party companies, including food production corporations, cleaning services, and online food delivery platformsReorganize store area to yield maximum productivity and convenience Upskill and train groups of newly hired individualsAssist with inventory deliveries and stock orderings
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Cashier & BaristaKung Fu Tea Toronto Jan 2021 - Aug 2021Markham, Ontario, CanadaProvided eminent customer service when faced with inquiries or concerns in a friendly yet professional fashion Skillfully market products to generate an increase in the number of daily salesMultitasked order-taking and drink-mixing in a timely fashion to ensure customer satisfaction and loyalty -
Cashier & Court MonitorSky Zone Trampoline Park Jan 2019 - Aug 2020Vaughan, Ontario, CanadaReceived special recognition and monetary bonuses for above and beyond customer serviceAdvertised ongoing promotions with customer, which resulted in an increase in ticket sales Addressed customer needs in order to resolve any conflict in a professional yet compassionate mannerSupervised courts and motivated guests of all ages
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Assistant In The Heart Research CentreThe Hospital For Sick Children Sep 2018 - Jan 2019Updated and entered patient information on REDCap database and Excel spreadsheetsObserved and assisted with research lab procedures and projectsOrganized, filed and managed records for pediatric institutions across North America participating in the ongoing clinical trial for pulmonary vein stenosis -
Sales AssociateCute Kid Stuff Inc. Jul 2016 - Jul 2017Packed orders and organized the general store-areaAssisted in online/in-store customer service and money transactionsTook inventory and documented all products bought and soldAided in marketing a small business by managing and promoting social media pages, which resulted in an increase in sales
Jessica Lam Education Details
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Health Sciences -
Study Abroad
Frequently Asked Questions about Jessica Lam
What company does Jessica Lam work for?
Jessica Lam works for My Physio Sports And Rehab Centre
What is Jessica Lam's role at the current company?
Jessica Lam's current role is Medical Office Manager at My Physio Sports & Rehab | Incoming Masters of Applied Health Sciences Student at Western University.
What schools did Jessica Lam attend?
Jessica Lam attended Western University, National University Of Singapore.
Who are Jessica Lam's colleagues?
Jessica Lam's colleagues are Spencer Rosati Cat(C), Rmt, Rachel Cumming, Kosta Koubourtsis.
Not the Jessica Lam you were looking for?
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Jessica Lam
Master Of Management And Professional Accounting (Mmpa) Student, University Of Toronto | Cpa CandidateToronto, On -
4haywood.com, vancity.com, gmail.com, gmail.com -
1hotmail.com2 +164762XXXXX
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2 +177866XXXXX
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Jessica Lam
Talent Acquisition | Recruiting Assistant | Customer Service Expert With 8+ Years ExperienceHamilton, On
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