Jessica Mitchell Email & Phone Number

Texas, United States

In my role, I lead business transformation and quality initiatives with a strong focus on fostering a culture of high performance, continuous improvement, and innovation. I take charge of daily executive operations, closely collaborating with HR to drive talent acquisition and enhance team capabilities, ensuring peak performance across the organization. My responsibilities extend to overseeing finance, field operations, and clinical operations, where I ensure that strategic alignment and operational excellence are consistently achieved.Mentoring staff and setting clear expectations are central to my leadership approach. I utilize agile methodologies and project management techniques to guide programs effectively and ensure successful outcomes. Additionally, I manage the development and execution of strategies that impact multiple functional areas, streamlining organizational structures and optimizing processes for greater efficiency.Through these efforts, I’ve driven significant achievements, including the strategic expansion into 30 active markets, which increased revenue by 25% and established a strong operational foundation within two years. I also spearheaded a digital and workflow transformation that modernized legacy systems, resulting in a 35% boost in operational efficiency. My focus on process improvement led to a 40% increase in efficiency by integrating lean management principles. Moreover, I championed leadership development initiatives that improved the Employee Experience Score by 15% and reduced turnover by 10%. Additionally, I provided strategic leadership for internal events, engaging over 400 cross-functional employees and ensuring high-quality outcomes.

Schaumburg, Illinois, United States

I directed strategic initiatives and coordinated project tasks, managing timelines effectively for Key and Strategic Market segment clients. In this capacity, I led cross-functional teams through client implementation activities, ensuring the seamless integration of operational procedures to enhance both client satisfaction and internal workflow efficiency. A key part of my role involved overseeing weekly meetings with stakeholders to discuss custom formularies, utilization management, benefits, eligibility, and data requirements, ensuring that all client-specific needs were met.One of my notable accomplishments was the successful implementation of pharmacy benefits for three key Fortune 100 clients, achieving seamless integration while maintaining high levels of client satisfaction. I also facilitated communication and problem-solving strategies to reduce project risks and ensure successful deliverables. Additionally, I collaborated with audit teams to confirm compliance with operational procedures and ensure alignment with client expectations.My efforts were recognized when I was nominated for Optum’s 2020 Star Award for Sales Excellence. I was also selected for the 2022 United Health Group Accelerated Leadership Development Program: Emerging Leaders, which further enhanced my leadership capabilities and industry knowledge.

Schaumburg, Illinois, United States

I managed the full lifecycle of diverse projects within OptumRX's portfolio, overseeing each phase from inception through to completion. I was responsible for developing timelines, allocating resources judiciously, and maintaining transparent communication with key stakeholders to ensure we met critical milestones. My focus was on ensuring that project deliverables were achieved on schedule and within budget constraints. As a Testing Transformation Resource, I played a crucial role in optimizing testing protocols for key accounts, enhancing overall project efficiency.In addition to these responsibilities, I co-led the Management by Objectives (MBO) initiative, driving systematic enhancements for the book-to-book project. I also facilitated and participated in the Leadership Evolution Roadmap Program, contributing to the strategic development of management capabilities within the organization. Acting as a pivotal liaison for the RxCOMET pilot program, I streamlined implementation processes to ensure smooth execution. My efforts culminated in delivering compelling finalist presentations for key accounts, which contributed significantly to the organization's long-term growth trajectory.

Dallas/Fort Worth Area

I headed business development initiatives with a focus on driving revenue growth and enhancing customer satisfaction across healthcare staffing services. My role involved establishing aggressive sales strategies and managing RFP bidding processes to secure new business and expand our reach in the locum tenens market. I leveraged my expertise in products and services to build key partnerships, particularly within Internal Medicine, Hospitalist, and Advanced Practice roles for both outpatient and inpatient settings.I consistently surpassed revenue targets, achieving $100K growth over goals year after year. I initiated and led the adoption of strategic growth tools, which resulted in a significant partnership with Georgia Correctional Healthcare, generating $1.8M over three years. My engagement in the Leader in Training (LIT) program underscored my commitment to professional development and leadership skills. I also developed and maintained crucial relationships, contributing to the strength of our external recruitment division. By tailoring growth strategies and metrics, I enhanced operational efficiency and bolstered our market competitiveness.

Dallas-Fort Worth Metroplex

I led the development and deployment of new market opportunities and spearheaded customer acquisition initiatives, playing a crucial role in transitioning the organization to a more agile and market-responsive entity. I steered the creation of strategic roadmaps and established performance metrics to monitor sales progress, ensuring alignment with corporate revenue and growth objectives.My efforts consistently placed me in the top 10% of Producing Agents year over year, as I managed high-level accounts and delivered accurate annual forecasts. I also developed and implemented training and supervision processes for junior Account Executives, which significantly contributed to our organizational profit and growth metrics. Additionally, I identified and executed impactful training programs across the sales team, leading to enhanced team performance and overall success.

Waco, Texas, United States

I oversaw the turnaround of negative sales trends and drove company growth by leading a dynamic team towards achieving aggressive sales objectives. My role involved directing the daily operations of sales managers, sales coordinators, and front desk staff, focusing on meeting pre-set revenue goals and enhancing the customer experience. I implemented strategic sales plans and utilized my communication skills and CRM techniques to maximize customer satisfaction and loyalty.Through the development of new business pipelines, I increased Year-over-Year revenue by $1.2M. I also elevated the Average Daily Rate by $10, which contributed to the hotel's competitive edge in the market. My commitment to professional development was further demonstrated by earning the Hilton University Value Added Sales Techniques Certification.

Waco, Texas, United States