Jessica Sharp Email & Phone Number

Texas, United States

• Documented and reviewed active consumer and customer financial data to validate and verify for accuracy using Equifax.
• Met or exceeded quality metrics each quarter, achieving over 90% record accuracy.
• Initiated phone calls to customers to clarify data inconsistencies or inaccuracies. Documented findings in Salesforce.
• Reviewed practices to ensure compliance with federal regulations and internal policies.
• Cross-trained and maintained a comprehensive knowledge of departments that interacted with or served dealer clients.
• Supported cross-functional process improvement efforts.

• Made outbound collection calls after the end of lease term final bill was sent, in order to review lease and charges with customer and assist with resolving any balance owed.
• Made outbound calls to customers past maturity date, references, etc., to locate for return to the dealership.
• Handled inbound, outbound, and servicing efforts for accounts that were 60 to 90 days past due.
• Reviewed vehicle contracts with customers and educated on contractual payments.
• Supported dealership questions relating to lease contracts, payoffs, and lease buyouts. Educated both customer and dealerships on end of lease process.
• Provided superior customer service when speaking with the lessor to establish intentions at end of term and answer questions before returning the vehicle.

• Maintained multiple accounts with exceptional customer service in a high-performance environment. Excellent team player and multi-tasking skills.
• Assisted customers with tools to result in financial success.
• Independently evaluated and renegotiated payment options with consumers. Collected in accordance with all state and federal laws, inclusive of Fair Debt Collection Practices Act (FDCPA).
• Handled skip trace and repossession activity on pre-charge-off accounts.
• Made effective use of prime time calling periods. Excellent communication, negotiation, sales, and closing skills.
• Effective organizational and time management skills.

• Excellent team leader with the ability to prioritize multiple task.
• Coached and trained employees on company’s policies and procedures.
• Resolved customers’ concerns through discussion, along with introducing effective products and services.