Jessica Smith Email & Phone Number

Portland, Oregon Metropolitan Area

The Assistant Vice President (AVP) and Remote Experience Manager is responsible for the overall performance of the call center and the virtual branch, which includes chat, video transactions (platform and teller), email, and online account onboarding. This position oversees the remote experience department management and is responsible for ensuring a consistent delivery of service within their remote channel network. This position also is responsible for ensuring an effective, needs-based sales culture that supports the ongoing growth of Credit Union membership, deposits, and loans within those departments reporting to them. Additionally, the AVP and Remote Experience Manager is responsible for ensuring each of their departments demonstrates sound and consistent operational practices and is an engaged and contributing member of the community it serves. As a senior manager in the organization, the AVP and Remote Experience Manager can collaborate and partner across the organization, aligning with the Credit Union’s shared values and supporting alignment with the organization’s strategic plan and strategic themes of innovation, inclusion, and inspiring service.

Portland, Oregon Area

Responsible for the day-to-day maintenance and operations of a full service Credit Union branch. Provide leadership, direction, guidance, and coaching to branch staff to ensure that they meet and exceed the Credit Union’s service standards and achieve the Credit Union’s performance goals. •Provide direct supervision, coaching, and training of branch personnel to ensure solid team effort to reach branch and credit union goals and standards.•Evaluate individual performance, hire staff, and provide training and development as appropriate. In consultation with Regional Branch Manager and VP of Human Resources promote, transfer, dismiss or change the status of employees. •Monitor costs of operation within branch operating budget, maintain inventory of office supplies and forms.•Establish and maintain a positive relationship with the membership and the community by ensuring active community involvement by the branch team.•Ensure that the branch is run in an operationally sound manner and that Federal, State and local regulations and laws are consistently followed.•Develop and implement a business development program for the branch, which includes a strong partnership with the Business Development Officer, internal partners and departments, and external groups.•Prepare work schedules to meet workload needs within budgetary constraints to ensure quality member service.•Keep informed of all products and services offered by the credit union to ensure staff is empowered to identify and fulfill the financial needs of our members.

Portland, Oregon

Responsible for the overall success, management and operating efficiency of the branch. Leader in sales and service, communication, customer experience and coaching and motivational management. Manage staff to achieve the mission, vision, and values of the Bank, along with strategic objectives and Branch specific sales and profitability goals•Responsible for all management of activities in a branch office•Responsible for the overall operating efficiency of the Branch, for delivering a consistent branch customer experience, and for coaching the sales and service staff•Initiates and coordinates development of action plans to penetrate new markets and acquire new customers. •Provide ongoing guidance coaching and training to branch employees to ensure they are able to perform their job effectively. Prepares action plans for individuals and branch teams for effective search of sales leads and prospects. •Conducts routine meetings, including one-on-one reviews, with all sales and service staff to build more effective communications, understand training and development needs, and to provide insight for the improvement of skill sets and activity performance•Manage staff to achieve the mission, vision, and values of the Bank, along with Bank strategic objectives and Branch specific sales and profitability goals•Maintains and monitors production or sales records for use in supervision. Assists sales staff in preparation of proposals and presentations. Maintains detailed knowledge of the company's products or services. Keeps abreast of evolving industry and competitive practices•Conducts recruiting activities for branch, interviews and selects employees for hire. Responsible for the development and training of branch personnel, including evaluations and performance reviews. •Determines promotions and salary increases for branch personnel. Plans and assigns work to staff. •Develops and manages employee work schedules

Marysville, Washington

Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance and maximization of sales referrals. Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience. This position is also responsible for a variety of duties focused on the development of new business, as well as retaining and expanding current relationships with customers.•Assume overall responsibility for the branch in the absence of the Branch Manager. Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience•Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation regulatory compliance and maximization of sales referrals•Development of new business as well as retaining and expanding current relationships with customers•Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience•Monitor and coach branch employees to deliver a consistent positive customer experience. Resolve customer issues and complaints in a timely professional and effective manner•Coach tellers to effectively identify quality referral opportunities and refer appropriately•Provide ongoing guidance coaching and training to branch employees to ensure they are able to perform their job effectively•Provide cross-training opportunities and direction for the career growth and development of employees•Partner with Branch Manager in the hiring and performance management of staff

Portland, Oregon Area

Assume overall responsibility for the branch in the absence of the Branch Manager. Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation regulatory compliance and maximization of sales referrals. Ensure adherence to Bank policy and procedures by all Branch personnel.•Assume overall responsibility for the branch in the absence of the Branch Manager. Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience•Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation regulatory compliance and maximization of sales referrals•Development of new business as well as retaining and expanding current relationships with customers•Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience•Monitor and coach branch employees to deliver a consistent positive customer experience. Resolve customer issues and complaints in a timely professional and effective manner•Coach tellers to effectively identify quality referral opportunities and refer appropriately•Provide ongoing guidance coaching and training to branch employees to ensure they are able to perform their job effectively•Provide cross-training opportunities and direction for the career growth and development of employees•Partner with Branch Manager in the hiring and performance management of staff

Portland, Oregon Area

•Execute the requirements of on-site promotions for all client and sales events with a strong presence, activities and giveaways.•Conducts recruiting activities, interviews and selects employees for hire. •Responsible for the development and training personnel•Coordinate event logistics including event space setup, attendees' experience. •Onsite client management•Supervisor of brand ambassadors•Manage multiple programs simultaneously•Booking/scheduling on site appearances and special events•Drafted regular promotional proposals and promotional recaps for events and other promotional opportunities

Portland, Oregon Area

•Execute the requirements of on-site promotions for all client and sales events with a strong street level presence, activities and giveaways.•Coordinate event logistics including event space setup, attendees' experience. •Onsite client management•Supervisor of brand ambassadors•Support Event Director with and coordination and communication of event timelines, itineraries, and ensuring deadlines are met.•Manage multiple programs simultaneously•Client recap report responsibilities•Office tasks such as organizing, database entry, photo uploading, etc.

Portland, Oregon Area

•Assist the Promotions Director in planning, developing and execution of station and client promotions and events•Drafted regular promotional proposals and promotional recaps for events, concerts and other promotional opportunities•Coordinating on-air prizes, contest giveaways and sponsorship•Assisting in maintaining and updating station website•Serving as liaison between the listener and the radio station•Wrote and voiced commercials, Complied and conducted survey groups•Coordinating street marketing activities including but not limited to driving station vehicle to events, setting up station tent, hanging banners and coordinating interactive activities with listeners•Coordination and engineering of live/remote broadcasts.•Develop new ideas/promotions to gain listeners and promote the station•Driving station vehicles•Maintain the appearance and working order for remote vehicles, broadcast and remote equipment. Recommend and schedule repairs as needed.•Maintain and operate promotional equipment (tent, PA, broadcast equipment) and communicate with engineering any issues or needs.

Gresham, Oregon Area

•Promotion Director for college radio station •Responsible for all marketing and promotional activities •Acquired partnerships with local business. Partnered with media, TV and photography departments •Drafted regular promotional proposals and promotional recaps for events and other promotional opportunities

Portland, Oregon Area

Interned with the Promotions director, Street Team and "Slow Jams and Dedications" show.

Associates Of Applied Science, Sociology

Associates Of Applied Science, Radio Broadcasting, Advertising