Jessica Smith Email & Phone Number

Portland, Oregon Metropolitan Area

The Assistant Vice President (AVP) and Remote Experience Manager is responsible for the overall performance of the call center and the virtual branch, which includes chat, video transactions (platform and teller), email, and online account onboarding. This position oversees the remote experience department management and is responsible for ensuring a.

Portland, Oregon Area

• Responsible for the day-to-day maintenance and operations of a full service Credit Union branch. Provide leadership, direction, guidance, and coaching to branch staff to ensure that they meet and exceed the Credit.
• Provide direct supervision, coaching, and training of branch personnel to ensure solid team effort to reach branch and credit union goals and standards.
• Evaluate individual performance, hire staff, and provide training and development as appropriate. In consultation with Regional Branch Manager and VP of Human Resources promote, transfer, dismiss or change the status.
• Monitor costs of operation within branch operating budget, maintain inventory of office supplies and forms.
• Establish and maintain a positive relationship with the membership and the community by ensuring active community involvement by the branch team.
• Ensure that the branch is run in an operationally sound manner and that Federal, State and local regulations and laws are consistently followed.

Portland, Oregon

• Responsible for the overall success, management and operating efficiency of the branch. Leader in sales and service, communication, customer experience and coaching and motivational management. Manage staff to achieve.
• Responsible for all management of activities in a branch office
• Responsible for the overall operating efficiency of the Branch, for delivering a consistent branch customer experience, and for coaching the sales and service staff
• Initiates and coordinates development of action plans to penetrate new markets and acquire new customers.
• Provide ongoing guidance coaching and training to branch employees to ensure they are able to perform their job effectively. Prepares action plans for individuals and branch teams for effective search of sales leads.
• Conducts routine meetings, including one-on-one reviews, with all sales and service staff to build more effective communications, understand training and development needs, and to provide insight for the improvement of.

Marysville, Washington

• Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance and maximization of sales referrals. Provide leadership to a team of sales and service.
• Assume overall responsibility for the branch in the absence of the Branch Manager. Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive.
• Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation regulatory compliance and maximization of sales referrals
• Development of new business as well as retaining and expanding current relationships with customers
• Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience
• Monitor and coach branch employees to deliver a consistent positive customer experience. Resolve customer issues and complaints in a timely professional and effective manner

Portland, Oregon Area

• Assume overall responsibility for the branch in the absence of the Branch Manager. Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation regulatory compliance and.
• Assume overall responsibility for the branch in the absence of the Branch Manager. Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive.
• Responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation regulatory compliance and maximization of sales referrals
• Development of new business as well as retaining and expanding current relationships with customers
• Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience
• Monitor and coach branch employees to deliver a consistent positive customer experience. Resolve customer issues and complaints in a timely professional and effective manner

Portland, Oregon Area

• Execute the requirements of on-site promotions for all client and sales events with a strong presence, activities and giveaways.
• Conducts recruiting activities, interviews and selects employees for hire.
• Responsible for the development and training personnel
• Coordinate event logistics including event space setup, attendees' experience.
• Onsite client management
• Supervisor of brand ambassadors

Portland, Oregon Area

• Execute the requirements of on-site promotions for all client and sales events with a strong street level presence, activities and giveaways.
• Coordinate event logistics including event space setup, attendees' experience.
• Onsite client management
• Supervisor of brand ambassadors
• Support Event Director with and coordination and communication of event timelines, itineraries, and ensuring deadlines are met.
• Manage multiple programs simultaneously

Portland, Oregon Area

• Assist the Promotions Director in planning, developing and execution of station and client promotions and events
• Drafted regular promotional proposals and promotional recaps for events, concerts and other promotional opportunities
• Coordinating on-air prizes, contest giveaways and sponsorship
• Assisting in maintaining and updating station website
• Serving as liaison between the listener and the radio station
• Wrote and voiced commercials, Complied and conducted survey groups

Gresham, Oregon Area

• Promotion Director for college radio station
• Responsible for all marketing and promotional activities
• Acquired partnerships with local business. Partnered with media, TV and photography departments
• Drafted regular promotional proposals and promotional recaps for events and other promotional opportunities

Portland, Oregon Area

Interned with the Promotions director, Street Team and "Slow Jams and Dedications" show.

Associates Of Applied Science, Sociology

Associates Of Applied Science, Radio Broadcasting, Advertising