Jessica Dye Email & Phone Number

Oklahoma City, Oklahoma, United States

Midland Mortgage - Mortgage Loan Servicing

United States

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• Promoted from Project Coordinator role to assist with responsibilities of the Governance and Measurements team. Facilitated the creation of new Learning & Development programs for new hires. Utilized various techniques.
• Strategically partnered with other team members within the organization to update and restructure numerous learning programs achieving better alignment with the… Show more Promoted from Project Coordinator role to.
• Strategically partnered with other team members within the organization to update and restructure numerous learning programs achieving better alignment with the company’s goals and vision
• Streamline the customer discount request process ensuring shortened response time to meet SLAs within time restrictions resulting in increased customer satisfaction and reduced data errors
• Coordinate and acquire collaborative resources for delivering input to IT project proposals
• Manage the organization of internal database ensuring updated policy documentation and accessibility

• Promoted from Customer Retention Specialist and Renewals Specialist roles. Contributed to the documentation and analysis efforts of the team to develop new training and development processes and programs. Scheduled.
• Drove collaborative efforts between departments through managing, planning, and creating quarterly… Show more Promoted from Customer Retention Specialist and Renewals Specialist roles. Contributed to the documentation.
• Drove collaborative efforts between departments through managing, planning, and creating quarterly newsletters and complex proposals
• Collaborated with Senior Leaders to manage and support operation and development projects that support the overall IT mission of the organization
• Partnered with managers to facilitate the standardization of business practices for the organization
• Networked with multiple stakeholders to identify, and resolve process faults increasing productivity Show less

Atlanta, Georgia

• Promoted from the Renewals Specialist role. Managed the retention efforts in collaboration with Operations, Finance and Leadership Team members.
• Created enablement strategies, initiatives, and training materials for a team of 50+ employees to manage contract renewals and cancellations
• Collaborated with Sales Operations Team on multiple new hire enablement initiatives, reviewing and updating current processes
• Partnered with the Renewals Team in data collection initiatives to… Show more Promoted from the Renewals Specialist role. Managed the retention efforts in collaboration with Operations, Finance and Leadership Team.
• Partnered with the Renewals Team in data collection initiatives to assess strengths and skill levels of employees which resulted in the development of a coaching/mentoring system focused on improving job.
• Influenced the forecasting process by aligning with the finance team to report revenue impacts made by cancellations and crediting renewal contracts

Atlanta, Georgia

• Implemented weekly trackers for updating progress towards excelling monthly quota attainment goals
• Established and maintained relationships with 20+ customers daily by coordinating meetings with internal Account Executives and Accounting team members to discuss inquiries and escalations via 80+ phone calls and 50+.
• Prolonged the use of training documents and systems to increase personal product/pricing knowledge that aided in providing a tailored and up-to-date customer… Show more
• Prolonged the use of training documents and systems to increase personal product/pricing knowledge that aided in providing a tailored and up-to-date customer experience
• Distributed and prepared annual renewals and internal reports for 350+ customers that included existing product license purchases, and information regarding potential upgrades
• Advocated and consulted with customers regarding their software purchases, contract terms, and the alignment with their business goals and technical needs

Augusta, Georgia

• Promoted from Account Specialist role and shifted to the Commercial Rental Department. Sourced new business clients for commercial B2B contracts. Cultivated an inclusive work environment. Oversaw various marketing.
• Forged new business relationships completing 20+ daily calls and field visits increasing average customer accounts under contract… Show more Promoted from Account Specialist role and shifted to the Commercial Rental.
• Forged new business relationships completing 20+ daily calls and field visits increasing average customer accounts under contract quarterly
• Received Customer Satisfaction Score of 85% or above for 3 consecutive quarters
• Managed branch employees and operating procedures in the absence of Branch Manager resulting in 100% reservation accommodation
• Orchestrated collaboration with sales representatives increasing client referrals and Customer Satisfaction Score

• Promoted from Assisted Manager of Service and Manager Trainee roles. Completed individual customer contract reviews and scheduled merchandise deliveries. Managed the account team members leading to increased.
• Prepared over 100 promotional flyers and led Social Media marketing events increasing community engagement and Customer Satisfaction Score
• Prioritized the management of severely overdue accounts allocating time for new customer “best practice” calls decreasing… Show more Promoted from Assisted Manager of Service and Manager Trainee roles. Completed.
• Prioritized the management of severely overdue accounts allocating time for new customer “best practice” calls decreasing the chances of delinquent accounts
• Resolved numerous conflicts with customers and increased sales and team productivity
• Developed new renewals process leading to an increase of on-time customer payments Show less

Albany, Georgia

Albany, Georgia, United States

• Developed talent and retention initiatives for a diverse workplace.
• Facilitated and oversaw inventory checks.
• Operated a Point of Sale (POS) system to process transactions, orders, sales records, and opening/closing procedures.
• Proactively supported employees during a crisis preventing store closure and maintained regular business operations resulting in no sales lost
• Reconstructed inventory review process decreasing the amount of overtime hours utilized
• Planned… Show more