• Lead implementation of IT Service Management, Customer Support, Sales CRM, Customer Messaging, and Call Center SaaS products for customers ranging from SMB to enterprise• Responsible for all aspects of project management: scope and deliver statements of work during sales process; facilitate weekly/daily calls and ensure stakeholder alignment; define resource requirements; organize and lead project teams; develop project plans, identify risks, and ensure timely completion

• Orchestrated onboarding of B2B SaaS companies at Customer Success Management software startup, Natero, which was acquired by Freshworks in 2019• Interfaced between customers and internal engineering team to facilitate integration with dozens of business tools such as Segment, Salesforce, and NetSuite; communicated technical concepts to non-technical audiences• Identified gaps and implemented process changes to streamline customer onboarding

• Managed client relationships and editorial products for firm providing open-source intelligence to government entities, leading businesses, and associations• Responsible for relationships with senior-level clients at 48 prominent healthcare, education, and engineering associations• Partnered closely with cross-functional teams (Tech, Design, Editorial, Sales) to launch and improve existing products; coordinate workflow and ensure all stakeholders understand project goals and deadlines