Lead RCM teams in service to the mission to strengthen all who improve the lives of childrenAssign (or re-assign) work across teams on a daily, weekly, monthly, quarterly, and annual basisSet and communicate individual and team goals & measure performance against those goalsDevelop and oversee Element RCM’s Operations PlaybookEnsuring documented Standard Operating Procedures (SOPs) are consistent with RCM best practices, HIPAA, state/federal regulations, and labor regulationsOversee continuous improvement efforts and implement updated best practicesPeriodically evaluate team org structure and roles/responsibilities to maximize chance of success in meeting goals Support Element’s sales team by overseeing team’s execution of projects that move prospective Element customers through the sales pipelineResponsible for Element customers achieving expectations of world-class experienceMeasure customer experience and respond to feedback

Directed company operations, supplying effective procedural solutions and cost-effective management of resources while promoting revenue, profitability, and production growth. Supplied extensive training to employees and explained corporate policies and processes Demonstrated excellent network and relationship building with both employees and clients. Served as key corporate representative, consulting with multiple departments in support of operational excellence. Developed departmental goals and standards in line with supporting organization's mission and strategic vision. Created and implemented escalation procedures to resolve time-sensitive issues efficiently and successfully. Collaborated with the Vice President of Operations to develop new process improvements enabling company to meet business objectives. Supplied exceptional leadership in project development.

Represented integrity and professionalism in business, serving as mentor and role model to staff.Evaluated financial statements and P&L reports to monitor departmental performance to devise solutions for improvement and cost reduction. Trained over 135 employees on business principles, best practices, protocol, and system usage. Identified client, business, and operational needs and introduced services to supply solutions. Assessed team skills, identifying, and targeting areas for improvement. Identified and solved complex strategy problems to drive organizational goals. Spearheaded launch of company phone systems from concept to completion. Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin. Motivated employees to share ideas and feedback

Evaluated and identified ineffective workflow processes to devise and implement solutions achieving greater productivity and personnel performance.Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol. Trained 10 employees on best practices and protocol while managing teams to ensure optimal productivity.Managed daily operations within dental office by supporting continuous delivery of excellent services and care.Coordinated payment with insurance companies and discussed dental benefits with patients.Successfully achieved production goals set forth by corporate, which increased office’s overall revenue by 18%.Assisted dentist in helping patients determine optimal treatment options.Conducted financial consultations with patient and set up payment plans.Managed physician calendar, including scheduling patient appointments and procedures.Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy dental office with 2 providers.Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.

Played a key role in launching first center in northern Illinois which has now grown to fourcentersFacilitated orientations, training, and staff support for all operating clinicsIntroduced new departmental policies and oriented staff to facilitate adoption of changes.Coordinate weekly work schedules for all administration and clinical employees.Created on-boarding program for new staff members, training in customer service and billing procedures.Developed and initiated departmental goals, standards of performance, policies and procedures.Established standards for selection, promotion and termination of staff.Employed data security methods to keep patient information confidential when reviewing clinic records.Supervised 12 staff members and provided periodic performance evaluations.Managed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements. Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.Administered financial operations, including budget development, expenditure authorization, accounting and financial reporting.(Company Closed Illinois Units in April 2018)

Implemented large-scale cultural event productions to appeal to high-profile, international, and governmental clients.Selected event materials which aligned with clients' requests and vision.Assessed events planning services and related costs, capitalizing opportunities to cut costs and drive revenue generation.Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.Organized corporate events, including luncheons and dinners, conferences and special events.Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day-of coordination services.Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.Wrote newsletter marketing copy and presentation materials for special projects.Planned and publicized events, including negotiating vendor contracts and designing promotional materials.

Managed all clerical needs for department employees.Performed in-depth reviews of claims to assess billing status.Scheduled appointments in accordance with provider availability.Monitored financial bookkeeping for accuracy, compliance and signs of fraud.Oversaw training and daily performance of 8 staff.Coordinated office activities and operations to secure efficiency and compliance with company policies.Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.Prepared departmental budgets through in-depth analysis of historical data and projected spending against actualized costs.Maintained utmost professionalism when interacting with customers by telephone or in-person to answer questions, provide general information or direct to appropriate personnel.Managed daily operations within an outpatient radiology office by supporting continuous delivery of excellent services and care.Formalized office procedures to help team produce consistent, high-quality work.Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.

Provide speech therapy to a caseload of twenty-seven clients.Record all client data.Report all data to supervising speech pathologist.Manage client scheduling.Create rapport with faculty, staff, and client guardiansReport all Medicaid entry.Research updated therapy techniques.Create medical and legal documents such as Individualized Education Plans, Annual Review Conferences, and Personal client data forms.