Jessica Thomas Email & Phone Number

United States

Mandeville, Louisiana, United States

Drive process to determine eligibility of homestead exemptions for company delivering tax roll information to county governments in 3 states. Manage lifecycle of reviewing and entering submitted parcel information, researching compliance for homestead status, preparing reports, and submitting outcomes for resolution. Track and report on project status.• Processed up to 80 parcels per day• Achieved 80% productivity gain by changing source of information for property owner marital status

Mandeville, Louisiana, United States

Delivered personalized service to clients of specialty clothing store with daily sales of $1.5K. Hired, trained, and managed 2 part time associate managers and 7 sales associates. Set weekly sales targets, maintained financial information, ordered supplies, and managed inventory using store’s ERP.• Reduced theft costs by 80% by increasing hands-on customer service • Met 100% seasonal sales goals by instituting store-wide competitions

Mandeville, Louisiana, United States

Led operations, managed staff, and provided excellent customer service for high end crafts store generating up to $2.5K revenue daily. Trained and managed closing manager, framer, floor associates, and cashiers. Scheduled classes and secured instructors for adult classes and facilitated children’s parties in store. • Trained and managed 12 new staff members• Optimized class operations by re-organizing classroom facilities• Streamlined course scheduling process through improved communications with instructors • Generated repeat business due to exemplary customer service—customers referred friends to store for family-like experience

Mandeville, Louisiana, United States