Jessica Krems, Mba Email & Phone Number

St Louis, Missouri, United States

Chesterfield, Missouri, United States

Greater St. Louis Area

Business and Assortment Planning Specialist

Greater St. Louis Area

Greater St. Louis Area

Clayton, Mo

Continually reviews and assures the availability and accuracy of customer specific requirements as it relates to routing guides, fulfillment requirements, value added services, etc. Creates and maintains new and existing customer specific requirement documentation to provide visibility to the warehouse, customer service, and relevant internal business partnersMaintains strong partnerships with customer vendor compliance and logistic groups to meet packing, routing, and shipping requirements to reduce and prevent chargebacksAssures accurate setup of new customer guidelines/agreements in coordination with Logistics, Customer Service, Sales, Legal, Master Data, IT, EDI, Accounts Payable, and Sourcing teamsResearches chargebacks to identify root causes and develops strategies to reduce or eliminate future chargebacksPartners with customers to ensure all requirements are understood and fulfilledNegotiates customer terms & agreements and exemptions with customer to provide flow of goodsActs as the administrator for customer web portals, granting access to internal business partners as needed Manages projects related to customer compliance, from project planning and initiation through implementation and closure, assuming accountability for project results

Clayton, Mo

Ensured order accuracy and on-time shipping for customer ordersSet up products in customers’ vendor systems for Purchase to Order (PTO) customersWorked with the factory directly for dimensions, approval on price tickets, and shipping delaysWorked directly with customer and Account Executive for proactive order planningEnsured excellent customer service through ownership of assigned accounts and timely problem resolutionWorked with internal partners to address and solve shipping issues for assigned accountsMaintained a strong working relationship with assigned accounts and internal business partners Entered and allocated sample orders for Dr. Scholl’s and Naturalizer

Bridgeton, Mo

• Build customer/partner relationships and internal relationships• Revenue retention and attrition management• Accountable for successful customer solution/product utilization• Act as a customer advocate - responsible for overall satisfaction and loyalty• Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness• Identifies and leads continuous improvement activities in support of customer or internal business processes• Conduct monthly status calls and quarterly business review calls with customers

Maryland Heights, Missouri

Reviews incoming claims to determine coverage is availableConducts recorded statements with all parties involved in the claimInvestigates claim by reviewing statements and all evidenceDetermines liability for American Family’s Insureds and conducts negotiations with claimant carriersMakes assignments and referrals to other American Family adjusters such as physical damage and injuryMaintains claim file throughout investigation and closes claim when all pending items are complete

Work in the HealthCare Staff Education department which distributes accredited medical continuing education via customized on-line programmingManage customer accounts by providing customer service to both decision makers and usersTrain new customers on the website via webinars and/or on-site trainingResponsible for retention of customer accounts upon contract renewalWork on the development and roll-out of new on-line learning management systemAide in the training of other staff members on the new productServe as a subject matter expert for new product developmentCreate marketing for new customers and products

Greater St. Louis Area

Conducted background investigations for the purposes of employment suitability and security clearance determinations as a contractor for the U.S. Office of Personnel ManagementConducted face-to-face interviews with subjects and sources and performed record searches at law enforcement agencies, courthouses, mental health, financial and educational institutionsSubmitted clear and concise reports of investigation in a timely manner to CACI’s review teamReport was then forwarded on to an Office of Personnel Management adjudicator

Assisted in-house counsel and subrogation attorneyPrepared documents for suit and trialPrepared discovery answers for two other associate attorneys

Worked in the Client Support Department of the firmServed as a direct liaison between the firm and our clientsOrdered documents needed for suit, provided updates on the status of accounts, advised clients about the legal process, monitored various bankruptcy notifications, and ensured the accuracy of legal documents

Master Of Business Administration (Mba), Mba

Bachelor Of Arts (B.A.), Criminal Justice