Jessica Sampson Email & Phone Number

• Managed analysis and input of payroll, as well as payroll tax returns, and Illinois ST-1 sales tax returns,handling any changes or issues as necessary• Arranged all ground and freight shipping to and from the business and filed claims if there were anydamages big or small to guarantee all merchandise, supplies, and engines reached their destination asexpected and handling any issues as they arose• First point of contact over the telephone, online, and in person for domestic and internationalcustomers handling all of their small orders, answering their business related questions, and helpingthem through the entire engine rebuilding process• Managed all miscellaneous office work, including accounts receivable and contacting vendors, so that the owner and mechanics could focus on rebuilding engines and responding to escalated technical questions about Ford Model A and B cars

• Contacted various creditors and courts so as to investigate and verify credit date for mortgage lending purposes• Interpreted data on a credit report as it is reported by the three credit bureaus • Notated current contact information and company policies of hundreds financial institutions and government agencies to expedite verifications for myself and other processors • Delineated findings directly to lenders and borrowers

• Completed tax related documents efficiently and accurately based on information provided by accountants to allow them to attend to more pressing matters• Prepared invoices, processed deposits and cut checks for accounts receivable and payable• Mailed and/or electronically sent documents while ensuring security of client information• Directed incoming calls for the office to expedite the fulfillment of client’s needs• Performed general administrative work to accelerate the company’s workflow• Adapted to ever-changing department priorities to ensure all essential needs and deadlines are met

• Served as telephone operator for entire facility cultivating customer and professional relations• Gallantly greeted and directed all patients and representatives to certify customer satisfaction• Properly managed patient/facility paperwork, register, and schedule patient operations coordinating a concrete agenda• Recorded, totaled and managed all patient payments and deposited checks promoting financial security

• Depended upon to answer phone calls and open dozens of claims per day on LifePro system channeling co-workers focus on the company’s project in a timely manner• Arranged documents and boxed hundreds of files in an orderly fashion increasing the efficiency of the scanning process• Sorted incoming mail and delivered new inter-office mail securing company reliability

Carbondale, Illinois

• Led study sessions to help students develop study skills• Organized efficient structure of sessions so students got the most out of each session• Prepared study guides to assist students with studying• Attended lectures to better prepare for sessions

Carbondale, Illinois

• Assisted with customer sales at cash register to ensure sales accuracy and accountability within the store• Organized and cleaned the bookshelves maintaining an ordered and cleanly work environment• Helped customers with book orders and assisted them over the phone to resolve questions and concerns• Straightened up the store creating a customer-friendly atmosphere• Created and distributed fliers advertising the business

Skokie, Illinois

•Completed returns and exchanges while ensuring corporate policies and procedures were met•Assisted shoppers with tedious craft related projects providing affective customer service•Sustained a clean and neat workplace providing a comfortable shopping experience for customers•Trained new employees with proper money handling techniques ensuring a secure and efficient work environment