I am thrilled to announce that I have been promoted to Senior Manager, Member Experience at @Homestead Smart Health Plans In this new role, I will be dedicated to enhancing our clients' and members' journey with us. It's an incredible opportunity to directly impact our member base and ensure that every interaction is nothing short of exceptional. I am looking forward to deepening our relationships and providing even better service as we continue to grow and innovate.Thank you to everyone who has supported me along this journey. I am excited about the future and eager to contribute to our ongoing success!

- Led planning and implementation of multiple routine and advanced projects, ensuring alignment with strategic objectives.- Coordinated with stakeholders to define requirements and develop implementation plans, addressing business needs effectively.- Oversaw project-level financial management, including expense planning, tracking, and variance reporting to ensure budget adherence.- Led cross-functional teams, fostering accountability and ensuring timely project completion.- Communicated project status to business stakeholders and executive leadership, addressing risks and issues proactively.- Developed detailed work plans, schedules, and ownership responsibilities to maintain project timelines and quality.- Collaborated with external clients and vendors on requirements definition and feature development.- Coordinated internal resources and third-party vendors to ensure flawless project execution and delivery.

Utilized a variety of skills and expertise while facilitating several key roles for the organization across multiple teams and departments. Project Management- Project Managed software development projects using agile methodologies.- Oversaw total project budgets and reporting spend to clients on a regular basis, adapting resource management plans to fit within client’s scope and budget needs. - Enabled team productivity, ensured development is unblocked, and the team had all resources needed for success.- Created project plans outlining clearly defined goals, actions, owners, and results.- Built and maintained effective relationships. Fostered communication between internal and external project stakeholders.- Created clear presentations and communications to clients.- Reported on program insights, recommendations, and results to executive leadership.Operations and Talent- Owned the end-to-end hiring process, including sourcing, screening resumes, interviewing applicants, and managing the candidate experience. Research and incorporate diverse, equitable, and inclusive hiring practices.- Proposed and led process improvement initiatives aimed at scaling hiring operations, and onboarding refinements for new hires and contractors.- Transitioned ATS from Lever to Greenhouse.- Built and maintained a robust and diverse freelance database of available contractors. - Kept in regular communication with contractors to update new skills & availability.- Determined appropriate contractors needed for projects based on shared criteria. Coordinated and negotiated freelance contracts.Marketing- Created a diverse array of website, blog, and social content. - Managed web, social, and blog content categorization and optimization.- Facilitated PR, including nominations and awards from the Philly 100, the Timmy’s & Forbes.- Partnered with cross functional teams to develop content, messaging, and programming for digital events (webinars, meetups).

- Program manager for the nation-wide signature fundraising program for thefoundation.- Planned and executed 50+ Fundraising Walks, in 20 states, raising a total of$1,000,000+ , achieving an initial 60% growth after taking over the programand maintaining a steady growth year after year. For example, exceededoverall fundraising goal in 2018 by 12%.- Developed & implemented a project management system to support our arotating schedule of events.- Planned and executed an e-marketing campaign for the National WalkProgram, including but not limited to web page management, e-blasts to acommunity of 40,000 foundation members, and social media marketing.Trained and managed 3 Employees.- Developed and maintained relationships with a cohort of over 100 walkvolunteers across the country. Created a training program for new eventhost volunteers - seeing them through initial location scouting to day ofscheduling.- Supported Executive Director as scheduled/assigned with conferences,symposia, board meetings, etc.- Developed local and national sponsorship packages for the Walk Programand assisted with sponsor solicitation for program activities viapresentation, high-touch communication and reporting- Re-branded the Walk Program to focus on Research, increasing peer-to-peer donations by 27%.- Developed and managed budgets on a small ($2k+) and large ($400k+)scale, including revenue projections and financial analysis.- Managed a portfolio of third party fundraisers raising awareness andadditional funds for the organization outside of our portfolio of events,averaging about 10 events each year from Corporate ‘Jean Days’ to FashionShows and Golf Tournaments.- Assisted with overall foundation digital market campaigns, includinginitiating and growing an audience of 1400 Twitter fol lowers for thefoundation in the rare disease market.

- Direct the planning, execution and logistics of events and meetings- Maintain productive relationships with vendors including effective contract negotiation- Orchestrate a clear and compelling schedule- Understand and communicate industry topics and trends as they relate to clients’ event- Build and manage budgets- Own the brand of the event, measure the social conversation, drive audience engagement

- Managed day-to-day marketing and communication projects, includingpublic relations, presentation development, internal and external eventplanning, and direct marketing efforts.- Developed and implemented an intern program.- Responsible for client relations. Provided progress reports on specificinvestor portfolios, located and rectified qual ity control issues.- Developed and managed a system for attorney timesheets. Located$40,000 in missed billing fees & maintained an improved average ofbillable hours per month.

- Developed an intake system for new clients.- Worked directly with the lawyers to develop an efficient system to determine client status aswell as arranged calendars and scheduled appointments.- Highly focused in Excel, used to update clients and determine future steps.- Oversaw all client communication; sorted and delivered all incoming calls, mail, and faxes.- Excelled within deadline-intensive environment, ensuring the accurate and on-timecompletion of all projects.- Managed office in the lawyers absence.