Jessica Cooper Email & Phone Number

Maple Valley, Wa, Us

Issaquah, Wa

HRBP role for US Operations locations in Washington, Oregon and Idaho (over 2500 employees)Counsels three levels of management regarding performance, engagement, training and moreIdentifies opportunities and leads data-driven implementation of programs and changes Proposed and now building a PTO program that will completely overhaul FedEx’s paid time off policiesSupports peer group as a subject matter expert on WorkdayWorks collaboratively across departments including Legal, Benefits, Recruiting, etc.Performs detailed investigations including EEOs, whistleblower complaints and disciplinary appealsProactively identifies and mitigates risk through legal knowledge and consistent policy applicationWorked with management to improve matrix engagement scores by an average of two points per year.Received exceptional internal client satisfaction scores every year with FedEx

Kent, Wa

Managed employee relations for WA, UT and ID state vehicle emission test programsWorked closely with Program Management to assess program needs and recommend and implement data-driven solutions, both program- and company-widePerformed investigations to limit risk to the organizationManaged HR programs including benefits administration, LOA, performance management, etc.Developed and implemented comprehensive management training and support programAdvised and supported leadership on personnel policies, employee relations and disciplinary issuesCoordinated staffing including postings, screening, new hire orientations and succession planning

Bellevue, Wa

Started as an Employee Relations Representative; promoted after 1 yearDeveloped and executed a revamped on-boarding process including orientations, paperwork, background checks, etc.Employee Relations functions including performance reviews, morale events and fielding questionsProcessed and troubleshooted ADP payroll for 300+ employeesActed as benefits administrator for medical, dental, vision, and life insuranceIntroduced and managed supplemental Aflac policiesAdministrated other benefits such as PTO accrual, paid holidays, 401K, etc.

San Francisco Bay Area And The Pacific Northwest

Live theater productions at organizations including ACT and California Public Theater in the Bay Area, and the Seattle Public Theater, GreenStage and Seattle Children's Theater in the Pacific Northwest.The Stage Manager oversees and executes the live storytelling process by:Supporting communication and fostering an effective, collaborative work environment during rehearsalsRunning production meetings to help keep all designers and crew members on-track and on the same pageRunning technical rehearsals to incorporate costumes, lights, sounds, etc. into the production as efficiently as possibleCalling all cues and preemptively solving any potential issues that may arise during performances

Greater Seattle Area

Provided administrative support to the education department staff and facultyHandled class reservations, tuition payment plans, and other registration-related servicesProvided customer service to current and future drama school familiesAssisted with the drafting, editing and publication of the drama school’s summer catalogStage Managed the Education department's Summer production of Avenue Q: School Edition (a West Coast premier)

Greater Seattle Area

Assisted Registrar with registration, room scheduling, transcripts, syllabi and office managementDeveloped and managed student mentorship program to set students up for successSpearheaded project to thoroughly revamp the Student Portal (student resource/records website)

Acted as liaison between the theater, its clients and the public;Opened theater and assisted performers in preparing for their production;Organized and sold concessions during intermission;Maintained backstage, house and lobby spaces.

Recruited high-potential applicants on college campusPlanned and led information sessionsMarketed Teach for America organization among students and faculty

Counselor at Camp Wyandot, a resident camp in Southeastern Ohio. Cared for children ages 5-12, 24 hours/day in 1- and 2-week sessions. Taught and led outdoor activities such as hiking, canoeing, firebuilding, etc.

Mba, Business

3.8 Cumulative GPA

B.A. & B.F.A., Spanish And Theater

Activities and Societies: Spanish Honor Society, Women's Chorale, many theatrical productions, volunteer elementary school Spanish.