Responsible for the management and day-to-day tasks associated with organization administration, budgeting, and internal policies and procedures. Work closely with the President and Architectural Studio Manager to research, recommend and implement business and administrative solutions and improvements. ✓ Oversee administrative aspects of active projects✓ Prepare internal and external executive memorandums✓ Build and maintain strong relationships with clients and consultants to address project needs✓ Work with accounting and tax teams to manage financials✓ Prepare, coordinate and retain contractual documentation✓ Review, distribute and process incoming mail✓ Maintain calendar and schedule to for the President and office✓ Coordinate travel plans for all employees✓ Monitor, assess and replenish supply inventory for the office✓ Work closely with vendors to maintain office space, equipment, and services✓ Maintain human resources processes and documentation✓ Coordinate company benefit plans with insurance and retirement brokers✓ Evaluate, recommend and implement company policies✓ Collaborate with business development and marketing teams✓ Manage company social media platforms✓ Implement and maintain internal programs to increase sustainability and reduce carbon footprint

Owner + Artisan for “Second Nature Artisan” which was conceptualized and founded in 2014. Responsible for all day-to-day operations, branding, marketing, product research and management, initiatives, promotions, and quality control. ✓ Launched the company through Etsy in October of 2014✓ Research and develop new products based on brand direction and customer requests✓ Hand-blend products as ordered✓ Design logos, product labels, promotional materials, packaging, and information.✓ Design and maintain company website✓ Maintain all social media accounts and posts (Facebook, Instagram, LinkedIn)✓ Engage customers individually to discuss, research and recommended personalized products✓ Setup and operate company sales booths at special events✓ Organize and execute local events in collaboration with other makers✓ Manage inventory of supplies and materials✓ Manage all expense and income financial records

Responsible for day-to-day tasks associated with systems administration, user support and business analysis. Work closely with the board of directors and external IT Director and Network Administrator to research, summarize, recommend and implement high-level IT solutions and improvements. ✓ Provide onsite and remote IT support to users as needed✓ Research problem resolution options for individual users, departments and firm systems✓ Perform system and workstation updates and upgrades as needed✓ Conduct system, workstation and hardware audits and needed✓ Maintain records of software, hardware and external device inventory and costs✓ Work with the IT Director to develop, monitor and recommend annual IT budget✓ Prepare training documentation for internal use of third-party and proprietary software✓ Provide personalized hardware and software training to employees as needed✓ Manage status and supplies for a variety of printers and multifunction devices✓ Install and replace workstation and system hardware as needed✓ Research and order devices, hardware and software as needed✓ Create and manage PC workstation images✓ Install and configure workstation hardware, software and external devices✓ Work closely with third-party vendors to maintain hardware, software, systems and devices✓ Maintain organization and cleanliness of firm’s IT inventory✓ Recommend programming changes to proprietary case management software✓ Prepare test scripts for proprietary software and track results✓ Work closely with employees to document software functionality, policies and procedures✓ Coordinate secure destruction and recycling of retired IT equipment✓ Completed SQL training levels 1, 2 and 3 at the result data training center✓ Assess and prepare analysis and recommendations related to firm departments, processes and employee workflows to enhance efficiency, quality control and sustainability

Responsible for the review, recommendation and implementation of training, reorganizing and implementation of policies and procedures associated with court, firm and client directives and needs. Developed and maintained excellent professional relationships with client liaisons and representatives. Worked closely with the CEO, managing attorneys and support staff to foster efficiency, productivity, sustainability and positive morale within the foreclosure department.✓ Conceptualized and implemented department policies and procedures for organizing, processing and archiving procedural and case-related documentation✓ Monitored, regularly assessed and adjusted department and employee workloads✓ Reviewed and implemented state and county rules and requirements associated with service of process in civil and federal actions.✓ Implemented workflow and IT enhancements to improve department processes and sustainability✓ Created and maintained library of state, county and client directives related to foreclosure✓ Administered and completed required client training programs✓ Developed and maintained strong professional relationships with clients✓ Created multiple layers of task coverage in the event of employee emergencies✓ Drafted, implemented and monitored department policies and procedures✓ Worked closely with the CEO to create and maintain an extensive quality control policy✓ Completed weekly, monthly, quarterly and annual audits, scorecards and reports✓ Conducted annual onsite client audit and assessments✓ Traveled to and participated in client conferences and seminars✓ Communicated with courts and county offices to document procedural changes✓ Worked closely with attorneys to identify, research and resolve case anomalies and issues✓ Worked closely with several clients, including large financial institutions

Responsible for the organization and maintenance of department documentation as well as the service of process and sale stages of foreclosure actions for a large portfolio of clients and cases. Also responsible for a high volume of daily tasks associated with subrogation investigations and claims.✓ Conceptualized and implemented department policies and procedures for organizing, processing and archiving procedural and case-related documentation✓ Reviewed and implemented state and county rules and requirements associated with service of process in civil and federal actions.✓ Designed a custom service of process tracking tool which was implemented into the firm’s proprietary case management software✓ Worked closely with private process servers and county sheriff’s offices to request and facilitate service of process.✓ Prepared department process manuals and protocols related to civil and federal foreclosure actions. ✓ Created and maintained internal matrices used to ensure efficient and accurate handling of service of process procedures and regulations for civil and federal actions.✓ Prepared foreclosure pleadings for attorney review and filing✓ Monitored case status and court decisions✓ Worked closely with attorneys to identify, research and resolve case anomalies and issues✓ Maintained physical and electronic case and client files✓ Worked closely with several clients, including large financial institutions✓ Completed required client training programs✓ Meticulous review of case details to ensure servicing standards and regulations were met✓ Reviewed a high volume of new claims for potential subrogation investigation✓ Processed daily physical and electronic mail to review investigation responses✓ Opened new insurance claims and worked with adjusters to facilitate active claims✓ Created, reviewed and provided daily reports to clients✓ Provided notary public services to the firm and clients

Assisted the director of experiential education with day-to-day tasks, site-placement research and introductions, general record and material organization, student interview coordination and final student evaluations and placement.✓ Organized and maintained physical files and documentation✓ Maintained the director’s daily schedule✓ Researched and engaged new experiential education site-placement opportunities✓ Scheduled site-placement interviews with site supervisors and students✓ Coordinated and documented site supervisor evaluations of students✓ Prepared student information packets for events and meetings