Jesus Orozco Email & Phone Number

Mckinney, Texas, United States

Richardson, Texas, United States

In my most recent job role, I administered and optimized Windows operating systems on workstations, ensuring high performance and reliability for end-users. Along with this, I executed imaging, testing, configuration, and deployment of operating systems, providing end-users with up-to-date and functional workstations, while controlling macOS environments using Mosyle, improving system performance and security. I also monitored and managed inventory, keeping accurate asset records and ensuring availability of necessary hardware and software.Key Accomplishments:* Elevated from Desktop Support Tech II to Desktop Support Tech III by demonstrating superior technical skills, delivering exceptional user support, and proficiently managing complex IT environments.* Oversaw deployment and maintenance of printers, resolving issues promptly to maintain uninterrupted printing capabilities.* Delivered after-hours and weekend support as part of on-call rotation, addressing urgent issues and minimizing downtime.* Leveraged InTune MDM for management and security of iOS and Android mobile devices, streamlining mobile operations.* Clarified intricate technical issues into clear, actionable explanations for non-technical users, facilitating problem resolution.* Resolved critical printer issues under tight deadlines by calmly diagnosing and updating printer drivers, minimizing downtime, and turning frustrating situations into positive user experiences.* Deployed new printing software across all departments by creating detailed plans, providing training, and setting up helpdesk, resulting in on-time implementation with minimal issues and enhanced productivity.

Mckinney, Texas, United States

In this job role, I engaged directly with clients to diagnose issues, providing rapid solutions through expert troubleshooting, repair, and support services. Furthermore, I assembled, maintained, and repaired system hardware, ensuring equipment met operational standards and user needs. I administered technical data, supporting accurate documentation and tracking of repair and maintenance activities. As well as, I adhered to detailed repair and maintenance procedures, delivering high-quality service and ensuring consumer product reliability. Additionally, I offered technical advice and guidance to customers on product usage and maintenance, enhancing customer knowledge and satisfaction.Key Accomplishments:* Promoted from Repair Agent to Advanced Repair Agent by showcasing exceptional troubleshooting skills, exceeding performance targets, and delivering high-quality repair solutions.* Disassembled and reassembled equipment to replace defective components, restoring functionality and reducing downtime.* Executed repair and maintenance activities with precision, adhering to high-quality standards and ensuring effective solutions.* Removed malware from infected computers by isolating it from network, conducting thorough scans, performing security audits, preventing further infections, and restoring normal operation while educating users on safe practices.* Boosted employee productivity by upgrading outdated hardware with additional RAM and SSDs, improving PC performance.