Catalyst2 is a web hosting company that provides managed web and email hosting to both business and the general public alike, they also provide dedicated servers to such companies as webheads, sky and kelly comms.

Griffin is an ISP that provides Internet access and hosting for numerous businesses across the UK as well as providing network support and web support. During my time at Griffin my duties have included• Dealing with customers via a helpdesk role resolving telephone and e-mail queries• Trouble shooting e-mail hosting and DNS issues • Receiving and resolving escalations of technical issues from 1st line team• Escalating problems to 3rd line support and network support teams• Assisting customers configure routers talking them through step by step and resolving any problem to the best of my ability• Management of major incidents including cause impact and resolution • Remote configuration of customer routers including wired and wireless setups involving both NAT no NAT WAN and LAN configuration• Support of software provided to client (MOPS platform) identifying and resolving problems.• Identifying and troubleshooting network (ADSL and SDSL) faults such as speed problems and connectivity drops taking ownership of problems and seeing through to final resolve.• Use of Linux web server and Microsoft server to manage e-mail accounts and web space for customers• Acting as a point of escalation to assist team leaders and managers taking on complex faults and problems and following through to a resolve.• Been responsible for a small team for staff assisting with their training, development and acting as their point of escalation if necessary

I.T Solutions is a company that provides outsourced I.T support to various businesses and individuals, working at both corporate and public levels.My duties at IT Solutions Included• Dealing with customers via a helpdesk role, taking information regarding faults and resolving them• Assisting users via remote desktop and remote assistance • Desktop support of various operating systems including windows xp windows vista and windows 7.• Appliance and configuration of NTFS file permissions including local users and groups access policies removal and configuration of user accounts• Removal and prevention of Spyware Adware and Viruses.• The installation and setup of small wireless and wired networks• The installation replacement of computer hardware including memory, processors and hard drives.• Installation of various operating systems and essential software.• Support of e-mail Microsoft outlook, including set up of accounts, resetting user passwords and troubleshooting

During my time at B&Q my duties have included:• Providing a broad spectrum of technology based products including; network equipment, routers, cabling, hubs and a wide range of electrical goods• Processing trade care applications and finance applications• Processing sales transactions, cash transactions and customer orders• Supervising a team of 30 staff, managing performance and skills• Dealing with and resolving customer complaints• Training and developing other members of staff• Dealing with rotas and arranging shift patterns• Implementing new company policies• Implementing various different range reviews and new product lines• Marketing products to the public including setting up displays and point of sale locations• Detailed knowledge of stock management system including ordering stock for departments and dealing directly with suppliers