While under the role of Technical Writer, I also provided services as a Product Development Coordinator, Proposal Writer, Business Analyst, and Quality Assurance Engineer.As a Technical Writer: • Built a document repository system in SharePoint to de-silo and centralize Product and Client Onboarding files, which reduced developers’ and business analysts’ costs by increasing the speed and efficiency of document discovery and availability. • Wrote comprehensive Technical, Functional, User Manual, and Marketing documentation content for Product, Sales, and Client Onboarding teams. • Standardized document templates for internal and external use.As a Product Development Coordinator in training for a promotion to Product Owner (2022 – 2023): • Co-lead the Product Team in Sprint planning within DevOps to achieve over 75% task completion rates per Sprints and ensure priorities remained on track and within budget each month. • Hosted Sprint review sessions and daily Scrum meetings to direct the Development Team towards their highest priority tasks in an environment of shifting product goals. • Conducted a monthly audit of Azure DevOps tickets and wiki document pages to ensure clarity of the Product Team’s tasks and priorities, and legibility of technical documents.As a Proposal Writer: • Implemented and managed a bid and tender proposal response tool for the Sales department, which increased the team’s collaboration processes and improved RFP response time, doubling the bid response output per month. • Lead the Bid Desk team coordination effort to ensure the completeness, accuracy, and presentation of bid responses.As a Business Analyst: • Coordinated a flagship project with 5+ developers and software testers to provide clients with business process analysis, product configurations, and troubleshooting assistance.As a Quality Assurance (QA) Engineer: • Established standards for QA reporting methods in DevOps. • Onboarded QA hires into their roles.

• Presented in-class lectures in dramatic studies and English composition.• Marked final exams, papers, assignments, and in-class presentations.• Conducted in-class conversations with sub-groups of up to twenty-five students.• Compiled bibliographical lists for book research on strengthening communication between software engineers and non-engineering creatives in the video game industry.

• Transcribed audio interview files for book research on the impacts of applying contemporary circus studies in Canadian elementary schools.• Catalogued the archive of Mordecai Richler’s personal effects and library items for Concordia University’s Mordecai Richler Reading Room curation project.• Hosted Mordecai Richler Reading Room tours for visiting McGill English Literature students and answered questions about the curation project.

• Composed complete user guidebooks and help files for complex military and emergency dispatch simulation training solutions using MadCap authoring tools to reclaim over 20% of weekly capacity on writing tasks using single-source authoring. • Composed help files and user documentation for radio communications simulation training and technical field-system solution documents for installation and maintenance using MadCap authoring tools.

• Managed the development of a Real Estate Valuation software solution project for a Montreal-based startup, coordinating budgets, scheduling, and the task prioritizations of front-end and backend development efforts between Canadian, Colombian, and Belarusian teams.

• Led the Quality Assurance team in support product testing, technical document, and Customer Experience research efforts for complex Military and Emergency Dispatch Management simulation systems.• Coordinated the deployment of software to the Centers for Disease Control, NATO, US Army, US National Guard, RSLF, the Iraqi Counter Insurgency School and other customers.• Represented the company while travelling for product delivery, site surveying, and classroom instruction.• Developed and maintained Test Case manuals used as detailed test instructions and checklists.• Identified and documented software functionality redesign efforts.• Delivered, installed, and configured hardware for new simulation centers.• Provided IT call support for established simulation centers.• Key player in helping the company grow and prosper during the recession.