Jeff Cummings Email & Phone Number

Texas, United States

As a Territory Manager, I drive sales and provide service for water treatment and related products within my assigned territory. My responsibilities include managing customer relationships, achieving sales goals, and ensuring compliance with safety standards. I develop business strategies, regularly cold call to generate new business, and collaborate with.

East Texas

Tyler, Texas, United States

• First task was to set the priority of creating a high performing team by interviewing, selecting, and training staff
• Carry out assigned duties and responsibilities by designing policy and procedure to be followed by staff to stay in compliance with NCUA and CTCU
• Cultivate a positive work environment for employees to have a joyful place to come to work by setting standards, eliminating non business chatter, and working together as a Team.
• Exceeded consumer loan production by 25% in 3rd month in the role and continue to find opportunities with call list, cross selling loans by scrubbing the credit report, and relying on professional relationship for.
• Work directly with the CEO in order to plan and execute the vision of CTCU and carry out the mission statement representing the core values (Commitment, Consistency, Community, Membership, and Honesty)

East Texas

• Established policy and procedures to ensure TRID-RESPA was followed accurately with checklist to stay within proper guidelines
• Establishes detailed marketing/business plan including names of potential and existing loan members, realtors, builders, developers, and frequency of contact.
• Responsible for sourcing and developing client relationships and referrals through outside business to business sales.
• Prepares files for underwriting, loan committee, private mortgage insurance company and investor including preparation of loan approval sheet.
• Demonstrate the highest level of professionalism and excellent service towards all members.

Tyler, TX

• Promote a positive work environment by overseeing day-to-day operations, training staff members, and implementing and assessing employee performance goals.
• Maximize net operating income by growing existing customers, sourcing and qualifying leads, developing effective solutions and processes, and ensuring fulfillment of all orders.
• Prioritize exceptional customer service while liaising with the community to meet with prospective and current customers and conduct safety and site evaluations.
• Leverage in-depth knowledge of both federal and state HR regulations as well as company guidelines to effectively manage all employees.
• Succeed in consistently achieving 99% growth revenue, 86% net operating income, 111% growth in new customer count, and 90% growth in new associates hired YOY.
• Earn recognition for exceeding all KPIs aimed at rebranding the culture in the area.

Tyler, Texas Area

• Spearheaded customer service and quality control for business, operations, and work product verticals.
• Executed B2B cold calling and asked for referrals to focus on fleet accounts and generate sales.
• Increased company revenue by 26% YOY; created relationships with mechanic repair shops and car dealerships offering our service as an In-House Transmission Shop
• Ensured efficiency by following up with technicians on time, orchestrating parts ordering, and conducting road testing before delivery.

• Adhered to the Office of Consumer Credit by instituting risk management and compliance policies.
• Reported and orchestrated credit to Transunion to allow opportunity for creditworthiness while holding delinquent accounts accountable and following up with disputes from the bureau.
• Utilized an innovative marketing strategy, including website creation, radio advertising, and print advertising, to boost gross revenue by 47% YOY.
• Implemented efficient building policies and procedures to benefit customers and the business while overseeing sales, service, collections, and customer service.
• Reduced delinquencies from 43% in 2011 to 22% in 2014.
• Outperformed the industry average (6%) by retaining 23% of new sales.

• Hired, trained, and developed a talented branch team with 90% employee retention for three years.
• Accomplished an excellent audit grading during each yearly audit.
• Played a key role as branch auditor and member of the Risk Management Committee.
• Assisted branches with out-of-balance, audit, or sales deficiencies.
• Delivered stability to infrastructure, employees, and customers by overseeing multiple branches simultaneously.
• Demonstrated success in growing the business 25% in the first full year and 18% in years after.

• Directed, supervised, and mentored all employees while ensuring compliance with local, state, and federal policies, procedures, and guidelines.
• Expanded loan production to meet goals and maintain $1M in the branch pipeline per month.
• Fulfilled customer needs by growing deposits and outsourcing referrals to respective departments.
• Provided officer signature on cashier's checks and negotiability of items up to $100K.
• Optimized service and sales by training and mentoring new hires on bank policies, procedures, and product knowledge.
• Obtained exemplary on operations review in 2004; certified adherence to policy and procedures set by the bank making sure the branch ran with exemplary audit guidelines.

• Enhanced and maximized the sale of small business products.
• Cultivated and maintained new and existing customer relationships.
• Pioneered outbound sales through phone calls and face-to-face consultations.
• Networked with small businesses with revenue less than $1M in the San Antonio area.
• Maintained and managed proper operations for the bank.

• Assured compliance with required identification and procedures while opening new accounts.
• Originated and processed auto and unsecured loans.
• Headed outbound calling and aisle selling efforts to effectively sell bank products.
• Controlled teller drawer and ensured accuracy on all transactions.

• Handled and maintained responsibility for teller drawer and ensured accuracy on all transactions.
• Communicated with past due customers on loans for officers of the bank.
• Expedited the filing and processing of loans.
• Acted as Customer Service Representative tasked with resolving customer issues in a timely and professional manner.