• Provide daily support for Nickel West’s ICT infrastructure at Kalgoorlie, Kambalda & Kwinana.• Provide network and systems support services through standardised ITIL-aligned service processes between the Corporate IS group and clients (both internal and external) including:o Maintaining standards and procedures for service deliveryo Maintaining standards and procedures for documentation• Provide infrastructure support (encompassing design, provisioning, administration and maintenance thereof) on data centre-hosted infrastructure, such as servers (both physical and virtualised), storage (FC SAN), tape libraries and dedupe disc arrays, and switches (including Ethernet, and layer 3).• Monitor and tune systems software, including pre-installation assessment and testing of security updates and service packs.• Monitor and improve the effectiveness and efficiency of ICT infrastructure assets.• Monitor and improve the effectiveness and efficiency of infrastructure backups and DR procedures.• Provide Tier 3 technical support to Field Support staff. Achievements• November 2015 – become only IT staff member to be fully inducted across all Nickel West sites, and thus able to fill-in wherever the business requires it.• February – October 2015, asked to be Technical Lead for Infrastructure, Nickel West in BHP’s global AD-SCCM update project to move from Windows Server 2008 AD and SCCM 2007 infrastructure to Windows Server 2012R2 AD and SCCM 2012R2.• January – February 2015, successfully reconfigured and updated WSUS procedures; such that I was able to carry out first successful patching of Nickel West’s CCLAS & PHD infrastructures.• December 2014, asked to take a team leadership role across the Kwinana and Kalgoorlie sites for the IS team.

Responsibilities• Provide daily support for Marketforce’s ICT infrastructure.• Provide network and systems support services through standard service processes between the Corporate IT group and clients (both internal and external) including:o Maintaining standards and procedures for service deliveryo Maintaining standards and procedures for documentation• Provide infrastructure support (encompassing design, provisioning, administration and maintenance there of) on data centre-hosted infrastructure, such as servers (both bare metal and virtualised), storage (FC & iSCSI SAN, and direct attached), tape libraries, switches (including fibre channel, Ethernet, and layer 3), routers and UTM appliances.• Monitor and tune systems software, including pre-installation assessment and testing of security updates and service packs.• Monitor and improve the effectiveness and efficiency of ICT infrastructure assets.• Monitor and improve the effectiveness and efficiency of network and systems security – including WAPs (Wireless Access Points).• Monitor and improve the effectiveness and efficiency of infrastructure backups and DR procedures.Achievements• Jan – Mar 2014, migrated all systems and storage to new server and SAN hardware; including upgrading/migrating to new OS’ and/or application versions where required.• Nov – Dec 2013, designed, installed and implemented Active Directory infrastructure to replace legacy Novell eDirectory infrastructure.• Jul – Aug 2013, implemented internal addressing scheme, and migrated external NAT’ing to utilise the company’s class C address block (203.21.32.x/24).• Oct 2011, designed, installed and implemented 802.N wireless infrastructure for the dual-use of Marketforce staff and clients.• Jun – Aug 2008, migrated all standalone systems to new virtualised VMware infrastructure hosted on blade servers and fibre channel SAN storage.

Responsibilities• Provide daily support on ICWA network.• Provide network and systems support services through standard service processes between the Corporate IT group and customers including:o Maintaining standards and procedures for service deliveryo Maintaining standards and procedures for documentation• Provide infrastructure support on Novell server, mail and backup systems.• Monitor and tune system software, including installation of service packs.• Monitor and improve the effectiveness and efficiency of network assets.• Provide 3rd level support to Help Desk and Desktop Support staff.

* Provide daily support on DHW network.* Provide network and systems support services through standard service processes between the Corporate IT group and customers including: ~ Maintaining standards and procedures for service delivery ~ Maintaining standards and procedures for documentation* Provide network hardware and software support on associated network equipment, such as Servers, Switches, Hubs and Routers.* Monitor and tune system software, including installation of service packs.* Monitor and improve the effectiveness and efficiency of network assets.* Install, distribute and maintain performance of desktop and system software.* Provide 3rd level support to Help Desk and Desktop Support staff.

Responsibilities• Ensure the provision of an uninterrupted file and print, email, and application service to all clients.• Develop policy and strategy for the Desktop and Midrange Systems team to enable the production of “best practice” processes and procedures.• Manage incident response and escalation processes as defined by Service Level Agreements.• Vendor management and liaison.• Manage and provide leadership to staff within the team.• Maintenance of mission-critical business systems; backup, security and monitoring systems.• Plan the installation or integration of new systems, and the upgrade of existing systems.• Assist in defining the technical infrastructure architecture for strategic and new project initiatives.• Provide expert technical advice to team members to assist in the diagnosis and rectification of complex problems.• Provide capacity planning and performance-tuning services.• Mentor and develop team members.• Ensure all work-plans are undertaken in accordance with division and team Key Performance Indicators.• Provide expert 24/7/365 support to Technical Services and client support staff.Achievements• Dec 2003 – Feb 2004, developed middle-tier Wintel server platform to replace expensive Sun SPARC platform.• Late 2003, developed virtualisation platform and protocols for in-house developers to have flexible platform to develop on.• Early – Mid 2003, oversaw scaling back of offices (including servers) from the Eastern states offices back to Perth.• Late 2002, implemented standards and protocols to get in-house server infrastructure running reliably.

* Ensure the provision of an uninterrupted file and print, email, application and network service to all clients of the Division of Business, IT & Law.* Maintenance of mission-critical business systems; backup, security and monitoring systems.* Plan the installation or integration of new systems, and the upgrade of existing systems.* Vendor management and liaison.* Provide expert technical advice to team members to assist in the diagnosis and rectification of complex problems.* Provide training to clients as required.* Represent the Division of Business, IT & Law in various IT management forums at all levels of the university.Achievements• Working with external providers, developed and demonstrated an integrated directory services/Oracle db infrastructure that would have enabled the creation of student accounts and provisioning of IT-related resources based on student enrollment - both at initial enrollment in the university, and then based on their course enrollments.• Upgraded the Division's server infrastructure and NOS - this involved not only upgrading the physical hardware and server operating systems, but actually sourcing the finances to make it possible.• Developed scripts to enable easy and efficient onboarding of 4000+ students every semester.• Developed SOE and implemented ZENworks 1.0 to deliver apps to SOE in all student labs.