Joseph Ferraro Email & Phone Number

Broomfield, CO, US

Denver, Colorado, United States

Westminster, Colorado, United States

Freelance professional audio engineering, mastering, sound design, motion design, and other multimedia post-production services, with a specialization in electronic music genres, serving a client base of dozens of musicians, artists, and online content creators, and over 100 published releases.

Broomfield, Colorado, United States

Designed, developed, and maintained enterprise and SMB e-learning content for over 40 feature-length product certifications and thought leadership courses for the OpenText Cybersecurity Partner Certification Program and internal training programs.Engaged over 12,000 business partners, 20,000 internal employees, and several high-profile partners, creating.

Broomfield, Colorado, United States

Designed, developed, and maintained engaging e-learning and multimedia content for the Carbonite + Webroot SMB/C | OpenText business Partner Certification Program, and internal training programs, maintaining Net Promoter Scores of 70 and well-above for thousands of delighted MSP program participants.Created a video rendering and encoding best practices.

Broomfield, Colorado, United States

Designed, developed, and maintained immersive e-learning and multimedia content for the Webroot Partner Certification Program and SMB/Consumer education programs. This content engaged over 12,000 business partners, internal and external audiences, and supported corporate learning and professional development initiatives.Created multiple externally facing.

Broomfield, Colorado, United States

Designed, developed, and maintained dazzling e-learning and multimedia content for Webroot's Sales Operations and enablement teams, specializing in creating engaging e-learning, video, and other digital media experiences, and contributed to the development of the Webroot Partner Certification Program.Provided facilitation assistance, live sound.

Broomfield, Colorado, United States

Managed a world-class technical support team with 10 employees for Webroot consumer products, developed strong team players capable of complex root cause analysis problem solving and advanced malware removal, to high customer satisfaction results.Designed, developed, and facilitated ILT and self-paced training for on-boarding, professional development, and.

Broomfield, Colorado, United States

Provided technical and soft-skills guidance to a team of 10 Front Line Engineers for Technical Support in a leadership capacity. Created job aids and digital tools to support engineer success. Managed overseeing of day-to-day productivity, quality assurance, and tracking performance statistics, to a high degree of customer satisfaction. Managed difficult.

Boulder, Colorado, United States

Provided world-class technical support to Webroot customers by diagnosing and resolving technical Webroot product, license, and malware related issues on supported devices (PCs, macs, phones, tablets, virtual machines) via calls, online written submissions, or remote connectivity, to high customer satisfaction results.

Boulder, Colorado, United States

Provided world-class technical support to Webroot customers by diagnosing and resolving technical Webroot product, license, and malware related issues on supported devices (PCs, macs, phones, tablets, virtual machines) via calls, online written submissions, or remote connectivity, to high customer satisfaction results.

Madison, Wisconsin, United States

Audited inbound and outbound phone communication of Prudential Life Insurance support representatives serving customers and field insurance agents, and wrote and facilitated written and verbal representative evaluations delivered for assessment of communication skills, process accuracy, and efficiency.

Associate Of Arts (A.A.), Recording Arts Technology/Technician, 4.0

Activities and Societies: Concentrations: Audio Engineering, Digital Recording, Sound Design, NarrationDegree focused in Recording and.

Coursework Completed - Accredited, Arts And Communications

Coursework completed in the arts, art history, psychology, ethics, and communications. As an extracurricular within the art program.